Nokia Cell phone-3230
Denial from commitment of replacing my mobile set-3230 with new one which is under guarantee

Dear Sir/Madam,

I am compelled to bring it your kind notice that I have purchased the Nokia mobile set 3230 on 21st January from Hotspots Janak Puri Community centre, New Delhi. I was facing the hanging problem continuously and last time when I gave it for repairing at carezone on 9th of September at Nokia Care, Care Zone DE-85 Tagore Garden, New Delhi-110027, Job sheet no. 163343506/070909/31 bearing e-mail: [email protected], I was committed to replace my brown coloured set with new one. When I went to get it on 30th of September they were giving me old balck 3230 scratchy set and saying that this is new one. On my objection they told me that this is the decision of our Head Office at Okhla New Delhi and you will have to take it otherwise you can make a complaint either in the police or in any of the Consumer Court.

I am really disgusted with their rude behaviour in lieu of giving me an honest service they harassed me by saying such type of harsh words and wasted my time.

This is my bad experience with Nokia. Is it my mistake to purchase Nokia Mobile set?

I request you to replace my set with a new set as per their commitment.

Thanks and regards

Beant Saran Singh,

R/o B-1-A/27-A, Janak Puri,

New Delhi-110058.

Mobile No: 9810646202, 9213294611.