My Nokia handset 6300 (purchased in June 08) had a
problem in Oct. I approached the nearest Nokia care centres in
Marathalli. I submitted my phone for repair and I was asked to pick up
the handset after 10 working days. (A reference number was provided). I
kept making rounds of the care centre, and I eventually got my handset
only after a month. Within 1 weeks time the same issue re-appeared, I
went back and this time I demanded a new handset against the same. I was
told thats not the policy and again the phone was sent for repair. I got
the same after 2 weeks, saying that the handset is un-repairable hence I
was given a showroom piece (demo piece) as replacement. I was hesitent
and requested the manager to give me a new set as a replacement. I was
declined again. As I thought, this time a new problem appeared, and on
28th Nov I went back to the care centre. I was given a reference no.
288343506/081128/2, the due date for pick up of the handset was 2nd Dec.
Till date I havent got the same back. The care centre is closed, there is
no one picking up the phone too. I went to Nokia website, sent email to
Corporate communications in Finland (Since there was no email for India
office). I also called the corporate office in Banaglore, I was given to
help. 4 days back I received an email response from Mohan Kumar - CCO
south. After investigation, he came back saying my handset is ready for
pick up at the same care centre. I informed him that the centre is
closed, the shutters are always down, and I am visiting the centre
everyday. I am running pillar to post for my handset. I am truly
disappointed with Nokia, which is a Global brand, but with no concept of
customer service. Nokia has been successful is selling millions of
handsets, but is useless in service. I dont know how do I get my phone
back. I want to make a legal complaint against the company, I want them
to compensate me for the trouble and I also want to inform other members
of public of the same.
Consequences: I have spent Rs. 8000/- appx on purchase of the handset
which I am not in possession of. I have been made to go to the care
centre innumerable times at the cost of auto fare and fuel cost. For this
I was having to leave early from work, or go late to office to make the
visits, causing loss of productive time. More than anything else, mental
torture and harrassement in following up with Nokia care, Nokia corporate,
sending emails etc.
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