I did purchase one mobile i.e. Nokia E51 on 23rd March. On 13th January I found my mobile (Nokia E51) is not displaying anything and not getting booted, so as usual I submited the mobile to my nearest Nokia Care Center in Silchar, Assam, and they issued me a Job Sheet No: 238343506/090303/13. After inspecting the mobile, next day (14th Jan) Nokia Care (Silchar) told me that they have to send the handset to Guwahati Branch for further proccessing. On 2nd March I got my mobile phone and found that the mobile is booting up and everything seems to be fine. But on that very day at evening when I received the first call I found the the opposit person is not listening my voice, at first I thought that may be this is the network related problem but after some repeated failor, I suspect the mobile and tried to record my voice and found that voice recorder is also not working. Then on next day, I went to Nokia Care Silchar again and returned back the mobile and they issued me another new Job Sheet No : 238343506/090303/13. Then also they are saying that they need to send the mobile to Guwahati Center for further proccessing. As I am without my mobile for arround three months so I called the nokia Center for the status of my mobile, but there is no confirmation of my mobile in their hand. When I called the Nokia Care Guwahati Branch and given the IMEI no of my mobile then they told me that the mobile already been despatched on 1st March, then I said to Guwahati branch that I have re-submited the handset again on 3rd march again, then they said that, they dont have any information regarding that.
I then called the local (Silchar) Nokia Care regarding the matter. But then also there is no response from their side. Then arrounf 19th March Nokia Care Silchar called me and said that they need my purchase proof as the set expired it's manufracturing warranty, as per instruction next day I submitted the copy of my purchase bill. After that a month ellapsed but there is no status of my mobile, so I logged a complain in Nokia India Support via telephone and they issued me a complain ticket number (Complain ID: 2-3yrkgb) and assured me that they look into the matter and asked me to call again after 2 working day to know the status of my mobile. After two working days I called the Nokia India Support and they assured me that the within 8th of May I will receive my mobile. On 8th may I called the Local Nokia Care center and they said that my mobile is still not with them, and asked me to wait for another 2 to 3 days for consignment delay. On 11th May I again visited the Local Nokia Care and they said that they received the consignment but they didnt got my mobile and they are clue-less regarding that. I again call Nokia India Support center and they asked me for 24 hours to know the status and me that they forworded my complain again. So thats how I got date after date but not my mobile set. And its arround 4 months I am out of my mobile. There is several times of commitment britch from local Nokia Care and Nokia India Support center also. It is still today I dont know what happed to my mobile and why it is getting so much delay. I have purched an E-series mobile which a bussiness set (as nokia india claim) and I use the set for my business purpose, so I am facing a terrible loss of time, money and business.
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