Hello
Someone has been trying to contact me for the last 2 days from the number 919845219120, but unfortunately I have not been able to speak with him/her.
Either I am at work where in I am unable to attend the call or when I called the same number this morning (Friday around 10:05 and 10:46) but there was no response.
Yet again the same thing is happening with the phone what had happend when it was new. I had mentioned that I lost all my data as the memory got corrupted. Today again the same thing happend but this time it was partial data that I lost. I lost all the videos that I stored in the mobile and couple of songs. I had recorded some of the performances this morning, which I lost by evening.
What do you have to say about this? Would you also accuse me of doing something to the mobile as the Manager in the Nokia Concept Store did? I think I am not a fool to do something to my own mobile and loose all the data. Now there is NO WAY that I can get those recording back.
This Nokia E71 is literally testing my patience. An early resolution would be really appriciated. I am not going to approach the Manager again as I NO NOT wish to speak with that "DUMB WALL" again.
Can you help..??
Regards,
Aninda.
Note: Forwarded message attached
-- Original Message --
From: "aninda kumar"
To: [email protected], [email protected], [email protected], [email protected]
Cc: [email protected]
Subject: Complaint
I had been a very loyal customer of Nokia since year 2000. I must have changed at least 15 mobiles since then all from Nokia and nothing else and at the same time I had been recommending Nokia to all my friends and relatives. Unfortunately I am not going to do that anymore, reason being the poor quality of the new mobiles and especially the customer service at the Nokia outlets, when I say Nokia outlets, I mean the Company Outlets like “Nokia Priority”, “Nokia Concept Store” because I do not prefer buying mobiles from anywhere else except the Nokia store.
This changed after I bought an E71 from the Nokia Concept Store in Bangalore, address mentioned below.
Nokia Concepts INC.
#LG-3, “The Pavilion”
#62 & 63, MG Road,
(Entrance from Church Street)
Bangalore – 560001
Ph : 08041512877, 08041512977
The kind of response I received at this store made me change my mind forever. I shall NEVER, EVER recommend Nokia product to anyone and as far as possible I am going to stop people from buying any Nokia product. I know it would not make much difference to you or your sales as there are plenty of dumb people out there like me to buy Nokia product with their eyes shut.
I went through all the reviews on the net about the E71 and was quite convinced that it is indeed a good phone. And I decided to go for it. Anyway I bought the E71 on the 26th July from the above shop in Bangalore. On the same evening I transferred all my data from my old phone E61i to the new one through data transfer software. Though it took a lot of time but finally everything was transferred to the new phone and I checked the same in the new phone and confirmed that everything had been transferred to the new phone. I then deleted all the data from the E61i as I had sold it off to a friend of mine.
In a few hours time I was just browsing through the menu of the E71 and went to the gallery and opened a file and suddenly this message popped up which said “Memory Corrupted”, I couldn’t believe it and I went to the main screen and again I tried opening the file from the gallery and yet again the same message popped up. I tried switching it off and on again but still the same thing happened. I even tried taking the memory out thinking that reseating the memory card may solve the issue but I could not take the memory card out.
I went to the same showroom next morning that is on 27th July and complained about the same. The salesman looked at the phone and tried all stunts but the same message kept popping. He then asked me to wait for the Manager of the showroom, Mr. Zubair Ahmed. Now this is one character I am most ANNOYED with. Honestly speaking, this man does not deserve to be in the position he is at.
Anyway, I didn’t have to wait too long and Mr. Zubair Ahmed came to me. I explained the whole issue to him, what I did and how I transferred all my data and how I lost all of it in a matter of few hours and to my disbelief, Mr. Zubair Ahmed accused me of fiddling with the phone and held me responsible for the same. I explained to him in the best possible way that this was not my first mobile and I have always been doing it but never faced any issue. But Mr. Ahmed seemed to be just stuck to only one thing and kept accusing me of spoiling the phone. I was absolutely shocked to get this kind of response but I couldn’t help it as I felt that I am talking to a wall.
The man asked me to come back on Monday as 27th being Sunday, he said nothing could be done. I had to agree as I had made the mistake of buying a mobile worth 21000.00 Rupees. I went to the showroom next morning and The Great Mr. Zubair Ahmed is there. Without uttering a word I handed over the phone to him, he again did the same stunts with the mobile and convinced himself that the memory indeed was corrupted and yet again he said that I did something to the mobile, which resulted in the memory card getting corrupted.
I told him one more issue with the phone. As per the review and technical specifications provided on the net, the battery of the mobile is supposed to last for 10 hours and 30 minutes in talk mode and 17 (Seventeen days) in standby mode. Unfortunately a fully charged battery didnt even last for 24 hours in standby mode, out of which I used the phone for just 18 minutes and the battery was totally dead.
I felt, I made the biggest mistake of my life buying the E71. Never did I feel in the past when I bought 5110, 3310, 3315, 6600, 7610, 6800, N91, 6610, then there was this phone with a camera that could be twisted around, N70, N72, N73, E61i and finally this E71 and for the first time I felt that I literally wasted my money by buying this phone.
I am so frustrated that I have decided never to buy any Nokia phone ever again. This is not only because of the bad product like the E71 but mainly because of the kind of response I received from Mr. Zubair Ahmed. I say it again that he does not deserve the position of a manager because he can not take simple decisions like changing the set immediately, which the salesman advised me 100% replacement within 48 hours in case there is a problem with the set. The manager was so irresponsible that he not only can not take a decision but he stoops down to the level of accusing the customer itself for any issues with the mobile.
I want to raise a formal complaint about the Manager of the store Mr. Zubair Ahmed and also about the phone. I want to see what actions Nokia takes about my concerns. Of course I do not expect much from Nokia as it has such amazing employees.
Here is a list of issues I had with the E71
1. The Memory got corrupted for absolutely no reason.
2. The battery does not last more than 24 hours in standby mode.
3. The battery does not last more than 2 hours in talk mode.
4. The applications do not work properly. For eg. The GPS, which is supposed to be free for the first 3 months.
5. The mobile hangs completely after I run GPS. I can neither switch it off nor do anything else with it. The only way left is to remove the battery and the put it back.
6. The camera clarity is not good, though company claims it is a 3.2 MP camera but it is definitely not upto the mark. I’d say the N73 is anytime a better than E71.
7. The keys are too close to each other.
8. The headphone jack not good either. It has to be inserted upto a certain point in the socket or else the sound goes off.
9. The e-mail could not be configured on the phone even after following the steps mentioned in the catalogue.
10. Overall I would rate E71 only 4/10
Of all the phones that I used, I was most satisfied with the E61i. It is indeed a wonderful phone.
Oh yes, E61i reminds me of one more thing about the so called manager Mr. Zubair Ahmed. 26th July I bought the mobile and on 28th July I asked him to exchange the mobile with an E61i and can you imagine the response from Mr. Ahmed? He offered me only 15000.00 Rupees for a mobile that was bought just 1 and ½ days back from his shop itself and that too it was only lying in my house without being used.
Can I get some kind of response from anyone who is sensible enough to understand my concerns, someone who is in authority, someone who can understand and analyze the situation and take decisions. I would really be grateful.
In case I am writing this to the wrong department or people, can you please forward this to the relevant department and relevant people.
Thank you,
Aninda Kumar
My No. is 91 9886717823
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