To
The Country Head Nokia
Sir,
Re: - Replacement of Nokia 3600 set Colour Maroon IMEI 355706022468246
It is very shocked to bring to your notice that I have recently purchased (on the 15 Oct 08) the above-noted set and it has started having technical problems within 10 days of usage. The mobile crashed. I have picked up this set from the mobile store at Vasant Arcade Market, Vasant Kunj, New Delhi and it is under warranty- period.
As advised by the Mobile store, I personally went to the Nokia service center at S-10 Green Park and it was deposited for repair. The complaint nos: 1500307360 dated 30 Oct 08.The person attending in the repair section advised to check status after 3-4 days. When I went to collect my mobile I was informed that there was a software problem and it has been repaired. I was handed an absolute bare handset, all its factory loaded software have been removed. On asking for the software to be loaded no-one at the center could help me out. This reflects the carelessness and non-professional approach of the customer care as well as technical people handling repairs, all the factory setting and software needs to be loaded. To top this, the same day after receiving the repaired hand-set it has crashed again.
Since I have purchased the phone recently on the 15 Oct and it is under warranty period, want replacement of the hand-set at the earliest. I do-not want to get into the hassle of running to repair center who have already reflected their un-professional approach by not being able to identify the problem in the hand-set as a result of which it has crashed again.
In view of the above said it would be appreciated that my complaint be attended at the earliest and be given a new hand-set. Please ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response.
Thanking you,
Yours faithfully
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