I have purchased my Nokia N79 on 3rd October[Invoice No. 701534449 purchased @ Spice Retail Ltd, S3 1st Floor Sahara Mall IMEI No. 356044031422189].
After some time I had experienced some problem. It starts vibrating and themes getting changed continuously.
I made a complaint for this to Nokia Care center @
Instant Solutions, Shop No 5 - 8, Devi Palace, 522/3, Opposite Raj Cinema, Prem nagar, Old Delhi Road, Gurgaon 122001 .
But they just told me that they can only update the software to fix this problem. They updated the software but problem was not solved.
Again I went to Nokia care center with in warranty period @
Sheetla WLL Services, Old Delhi Road, Opp. Plaza Solitare, Sector-14, Gurgaon.
They told me that this is not a problem but it is a feature of N79. They also told me how to disable this. I tried to use my phone after disabling this feature as told by them. But even after that the same problem occurred. I meet them after 2 days and told them about occurrence of the same issue even after feature is disabled.
They told me that they can t do anything else except updating software. They updated software. But still the issue was unresolved. I went again, but this time they did not entertained my issue. I also told them to solve this problem as warranty period is going over within one month aprox. But they told just to update software. After that I made a complaint to Nokia customer care. Even Nokia customer care did not solved my problem and did not accepted any fault in providing services by Nokia Care.
After that I have to leave India for next three months for some official purpose.
Now because of Nokia s irresponsible behavior problem in my phone is still there. They do not have technically educated people @ Nokia care centers. They are simply harassing people and made delays in service. Even Nokia customer care do not replied to my requests after more than 4 months.
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