I would like to inform you that I had bought a Nokia mobile phone Model : 5800 Xpress Music (IMEI No. 354182025625623) from Mobile Store, Shop No: G 001, Gorund Floor Saltlake Kolkata - 64 on 10.02.2009 vide Invoice No: WB /01192/00001/3451 for Rs. 19399.03.
On April the above mentioned Phone's Memory Card got corrupted and I had to visit Nokia Customer Care for repair. They replaced my Memory Card with a new one after 7 days. On enquiring if the problems persists the senior Engineer Mr. Babon Kundu (Contact No: 09903433854) assured me that it shall be replaced again.
On 24.06.2009 again the same problem arose i.e, corruption of memory card along with new additional problems with Phone. As it is a touch pad phone, sometimes it is unable to take the touch commands. I visited the Nokia Care at Sector -5 Saltlake Kolkata, but now they are saying that nothing can be done as the memory card has a warranty. Moreover they are telling me to keep the phone for 15 days for the repair.
Moreover they are saying that they shall not give me a back up support of my phone's Contact details or the SMS's. I humbly submitt to you that my mobile phone consits phone nos and messages of many dignitaries in Kolkata, namely the Commissioner of Police Mr. Gautam Chakraborti, political leaders and other Railway Officials.
I am into Railway Civil Construction business and i having serious problems contacting and communicating my staff.
I am being harassed and I feel cheated after investing around Rs. 19, 400/-..
Moreover i had to travell more than 5 K.M to the work shop and stay for a long time which not only hampering my business but it is also a mental tension for me.
I, Debarshi Ganguly, of DA - 4, Sector -1, Saltlake City Kokata 700064 humbly request you to judge into my demand of a New Similar Phone for which i shall be ever grateful.
Thanking You
Yours truly
Debarshi Ganguly
(9831017356)
0 comments