This has reference to the abovementioned handset which was purchased from your authoried retailer "New Fair Business Center" 551 Jha/16, Ram Prasad Khera, Alambagh, LUcknow on the 22nd june vide Invoice No. 3231 against cash payment of Rs. 9500.00 (a facsimile copy is annexed for your perusal)
2-That within a few months of purchasing the set, it's system started hanging and malfunctioning, which was consequently tendered for repair at your authorized Service Centre " B.K.&Co." Leela Mansion, GH, Lella Cinema, N.K. Road, Hazratganj, Lucknow on 3rd January vide Service Sheet No. 109434038/080103/106, well within warranty period, but the said service centre could not repair the set and put a remark "MMC Corrupted Needed to be repaired" and returned the set without repairing.(copy a fascimile copy is annexed for your perusal)
3-Again the set was tendered at your same authorized serice centre, as herein mentioned in Para-2 of this complaint, on 30th July vide S.No. 6217 and job no. 080719/161 but in vain and without any fruitful results. (a fascimile copy is annexed for your perusal)
4-It was again tendered at " Aryans Communication " 6B, Park Road, Lucknow, one of your authorized sercice centre, on 27th September, but the set was returned by them with remarks" Phone UPP Damage, Software not supported, handset not repairable" and an estimate of Rs. 1250.00 was endorsed on the service sheet by them on 31.10.08 (a facsimile copy is annexed for your perusal)
5-This is really very shocking that a company of your repute and standing in the Telecom. Market have not even a single authorized service agent who could have given a satisfactory service and arranged to get the set replaced which was tendered for repairing well within warranty period if at all it was not possible to repair the same.
I therefore vehementaly lodge a complaint regarding the set and request you to please look into the matter and arrange to get the set replaced, as whatsoever fault and malfunctioning occurred, it was within warranty period, within 15 days of receipt of this letter or I shal be constrained to seek legal remedies.
Details of Handset
Model: N6300: imei no. 35626101501782: Bat No. AW25494: Char No. 1054455: Date of Purchase: 22 June
Yours
S.Pant
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