I Nimesh Gupta purchased Nokia N-81 from ‘The Mobile Store’ on February 08. IMEI# for the said purchase hand-held was 356994018903256. Since the purchase I started facing problem with the quality of pictures taken by the integrated mobile camera.
On February 11 I submitted my phone with Nokia Care (Net Dot Solutions), Jail Road (Job Sheet# 113433527/090211/36) to get the above said problem resolved. I was informed that I’d receive my phone maximum by 15 day as it needs to be sent to the Head Office for necessary repairs, though the job sheet says February 11 as the Target Delivery Date. And I got my phone back on February 25, which is the 14th day of the receipt of phone in the service station. But problem remained same with an addition to the slider problem, which got loose and with some software applications not working.
On February 27 I again submitted my phone with Nokia Care (Same as mentioned above) (Job Sheet# 113433527/090227/51) to get the above said issues plus the additional problems (Caused- by NOKIA CARE) resolved. This time Nokia Care Executive advised to get the handset back within 15 days, which I got back on March 12, but out of all my faith and patience in Nokia Care, the problem still persisted with all the ugly looking scratches on my NEW set which I did not even used for one full day. It was in pathetic condition and made me so furious that I left the handset there only.
At the same time I called Nokia Support Executives at 30303838 and explained the situation. They promised me to get the handset swapped with a new one and would be delivered to me in one weeks time, i.e. March 19.
On March 19 Nokia Care Executive again asked for one more week and the handset (swapped, not new) was delivered to me (IMEI: 356994011144288) on March 20.
Now, I’m facing following issues in the new set:
Camera Clarity (Issue same as above)
Software applications not working properly (Issue same as above)
Lock button loose (New Issue)
Excess play in slider (New Issue)
Being a very frustrated and most un-satisfied customer of Nokia, I announce I would not suggest Nokia to anybody. And I hope being a huge corporate you know what a 1-10-100 rule is.
I’ve discussed this matter with one of my council (Adv. Rajeev Gupta), and per him if I do not get any immediate satisfactory assistance on the same, being a customer and being suffered for past 2 and a half months I can file a suit against Nokia. Still I’m not willing to do the same as because I want the value for my money and time spent in this entire instance.
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