Complaint is as under. following emails will explain nature of complaint & what nokia is doing to resolve the fault? nokia is delaying.
FW: poor video of 5310
From: m.a. rizvi ([email protected])
Sent: Tuesday, May 13 1:10:04 PM
To: [email protected]
dear sir,
i have given 5310 for repair 3rd time on 28/4/08 Job sheet no.1200223929 but till date i have not got back replacement. i think 5310 is having design defect & that is why is asked for technical team to examine this model 5310. till date no satisfactory reply has come from nokia. u may like to go through history of emails with your officials below. what is your comment/advise to me?
regards
rizvi
> From: [email protected]
> To: [email protected]
> Subject: FW: poor video of 5310
> Date: Fri, 9 May 14:28:23 0530
> > please read nokia in place of hp
> > > From: [email protected]
> > To: [email protected]
> > Subject: RE: poor video of 5310
> > Date: Fri, 9 May 14:16:57 0530
> > dear manoj,
> > so nice of hp. but please confirm that same defect is not inherented in the replacement model/cell phone
> > regards
> > rizvi
> > %%%%%%%%%%__
> > Subject: RE: poor video of 5310
> > Date: Fri, 9 May 12:37:04 0530
> > From: Manoj. [email protected]
> > To: [email protected]
> >> > Dear Rivzi
> > i am replacing your Mobile ph 5310 with the same model 5310
> > Regards
> > Manoj Wadhawan
> > %%%%%%%%%%__
> > From: ext m.a. rizvi [mailto: [email protected]]
> > Sent: Friday, May 09 12:09 PM
> > To: Wadhawan Manoj (Nokia-M/Gurgaon)
> > Subject: poor video of 5310
> > From: [email protected]
> >> To: [email protected]
> >> Subject: FW: Delivery Status Notification (Failure)
> >> Date: Mon, 5 May 15:17:06 0530
> >> From: [email protected]
> >> To: [email protected]
> >> Date: Mon, 5 May 01:47:37 -0700
> >> Subject: Delivery Status Notification (Failure)
> >> This is an automatically generated Delivery Status Notification.
> >> Delivery to the following recipients failed.
> >> [email protected]
> >>Forwarded Message Attachment--
> >> From: [email protected]
> >> To: [email protected]
> >> Subject: FW: poor video of 5310
> >> Date: Mon, 5 May 12:25:17 0530
> >>i have forwarded this mail to u as advised by u during telecom discussion of today. Defect is very well explained in the mail below.
> >> regards
> >> rizvi
> >> %%%%%%%%%%__
> >>From: [email protected]
> >> To: [email protected]
> >> CC: [email protected]
> >> Subject: poor video of 5310
> >> Date: Mon, 28 Apr 17:00:36 0530
> >>Dear Sir,
> >>I have purchased Nokia 5310 in December at the cost of Rs. 11, 000/- from your authorised shop. Comparing still photography with video it is observed that video quality is poor as compare to still photography. If i focus an object with camera in still mode the object appears bright of good quality but as i change to video mode the same object appears dim/dark. In other Nokia phones the same is not observed.
> >>I have given the set for repair at one of your Nokia care at Noida vide job sheet No. 1200218229 dated 29/02/08, job sheet no. 1200223590 dt. 24/4/08The set has been delivered to me back on 28/4/08 with the same defect. I have given the set again today 28/4/08 job sheet no 1200223929
> >>Kindly look into the matter and advise me where i should get the defect removed. pl. note the set has been given 3 times for repair & could not be set right. I suggest you to constitue a technical team for review the design OR please allow me to upgrade the set i.e. i will purchase set which does not have same problem.
> >>I have purchased this new model with the intention that it will serve my requirement of good video shooting as Nokia has introduce this model with latest technology and to satisfy customer need and on the other hand such defect was not expected from such a reputed company's cell phone.
> >> I hope you will give me a chance of upgrading with good video quality set.
> >> Regards,
> >> M.A. Rizvi
> >>http://www.nokia.co.in/A4535016
i have given 5310 for repair 3rd time on 28/4/08 Job sheet no.1200223929 but till date i have not got back replacement. i think 5310 is having design defect & that is why is asked for technical team to examine this model 5310. till date no satisfactory reply has come from nokia. u may like to go through history of emails with your officials below. what is your comment/advise to me?
regards
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