I Have purchased the nokia Handset N 70.I forgotten the lock code. I went to
nokia care centre at my home town fazilka; their executive asked me that it
will take 15 minutes to reset the lock code. he connected to website to
upload the latest software, but after upload my mobile become dead, then he
asked me to send this mobile to abohar care centre, and asked me to come
next day but next day he asked me that we will send the mobile to Chandigarh
because there is some problem in hardware, it is noticeable thing if there
is any hardware problem how the mobile was working till then, so after that
i went to mukatsar nokia care (Tarun Enterprises) which is 60 km far from my
town, they also checked the mobile and asked to send this to Chandigarh and
he said it will take 7 to 10 days to repair, I hand over the mobile to them
on 26 sep 07, after that when i contact the customer care no 30303838 they
register my complaint and asked me to take status after 2 days, i again call
on 30303838 after 2 days they asked me to take set from care center on 10
oct 07.when i went to tarun enterprises on 10 oct 07 they said your set is
still under repair and status is pending. he told me that we send your
mobile on 05 oct 07 to Chandigarh and also told that we went every Saturday
to Chandigarh to send and receive mobiles for repair they don't use any
courier service for quick resolution of customer. it
is also noticeable that the company like nokia
has that much slow service,
there is no time limit, after that i contact 30303838, they replied that take
the status after 2 days, i again call after 2 days they replied your set is
now not repairable and we sacked your mobile and we will replace it with new
mobile and take your new mobile from tarun enterprises on 25th of oct 07, In
between i called so many times to Tarun enterprises they always replied that
your complaint is pending and they don't have any information that when i
will receive my mobile. they asked me to contact on customer care, they
always asked me to wait till next Saturday then again next Saturday, on 25th
oct i called on 30303838 they replied that call tomorrow to take status, i
called on 26 oct they replied that your mobile is dispatched on 23rd oct 07
and it is delivered on tarun enterprises on 25 of oct 07 so now you can
receive the mob from tarun enterprises. I went there but same position they
asked your complaint is pending and don't have any status. Then i called in
30303838, they replied me that i checked your status and now you receive
your mobile on 30 Oct 07 from tarun enterprises. and today they asked new
thing that we will replace your mobile will secondhand refurbished mobile
not with the new mobile, I think there is not any responsible staff, every
person give different statement, nokia also give the online status of repair
of your handset, I tried so many times but always see the message that your
handset is not ready check another day, in between i sent 7 e-mail to nokia
but i received only computer generated replies that we will check your
complaint and will contact you immidiately, After that I do the mail to CNBC
pahredar and copy to Nokia Care, After this mail Nokia first time replied me
that collect your mobile from tarun enterprises on 30 th oct 07, then I hope
that now I will get my mobile back but not I was wrong I again went to
mukatsar on 30th oct 07 but again same status that your complaint is pending
try again another day and also asked we have not any other information, for
any information contact on 30303838, then I called on 30303838 they also
give the same reply that pls. call after 48 hrs.to take status, then I did
mail to nokia they replied we will give you the status after 48 hrs but till
now i didn't receive any reply from website, I called on 30303838 they
replied we didn't get any status till now then call after 24 hrs, I again
call after 24 hrs they agagin replied today that we will call you after 24
hrs to give you the status.but I didn't get any reply from tarun enterprises
not from 30303838 and not from website, I think they have lost my mobile or
they don't have capable engineer to repair or they are finding any old
mobile from market to replace.
Pls. see into the matter and do the needfull
followings are the details of Complaint
Model: Nokia N 70
IMEI No. 351863016575991
Job Sheet no. 122343506/070926/11
complaint ID: 2-2i5laf
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