Dear sir
pls highlight that don't give mobile to nokia care for repair even if it is under warranty
I Have purchased the nokia Handset N 70.I forgotton the lock code.i went to nokia care centre at my home town fazilka, their executive asked me that it will take 15 minutes to reset the lock code. he connected to website to upload the latest software, but after upload my mobile become dead, then he asked me to send this mobile to abohar care centre, and asked me to come next day but next day he asked me that we will send the mobile to chandigarh because there is some problem in hardware, it is noticeable thing if there is any hardware problem how the mobile was wo/king till then, so after that i went to mukatsar nokia care (Tarun Enterprises) which is 60 km far from my town, they also cheked the mobile and asked to send this to chandigarh and he said it will take 7 to 10 days to repair, i hand over the mobile to them on 26 sep 07, after that when i contact the customer care no 30303838 they register my complaint and asked me to take status after 2 days, i again call on 30303838 after 2 days they asked me to take set from care centere on 10 oct 07.when i went to tarun enterprises on 10 oct 07 they said your set is still under repair and status is pending.he told me that we send your mobile on 05 oct 07 to chandigarh and also told that we went every saturday to chandigarh to send and receive mobiles for repair they don't use any courier service for quick resolution of customer.it is also noticeable that the company like nokia has that much slow service, there is no time limit, after that i contact 30303838, they replied that take the satus after 2 days, i again call after 2 days thay replied your set is now not repairable and we sacked your mobile and we will replace it with new mobile and take your new mobile from tarun enterprises on 25th of oct 07, In between i called so many times to Tarun enterprises they always replied that your complaint is pending and they don't have any information that when i will receive my mobile.they asked me to contact on customer care, they always asked me to wait till next saturday then again next saturday, on 25th oct i called on 30303838 they replied that call tommorrow to take status, i called on 26 oct they replied that your mobile is despached on 23th oct 07 and it is delivered on tarun enterprises on 25 of oct 07 so now you can receive the mob fron tarun enterprises. I went there but same position they asked your complaint is pending and don't have any status. then i called in 30303838, they replied me that i checked your status and now you receive your mobile on 30 oct 07 from tarun enterprises.but i went there but handset was not there, then i call on 30303838 they asked to check on 8th nov 07 i again do mail to nokia care but they only replied check from nokia care for status. I again went there on 8th nov 07 they asked check on 11 nov 07, i again call nokia care they asked call on 12 nov 07 again i call on 12 nov 07 they replied call tommorrow, again i call on 14 nov 07 they replied your handset is on tarun enterprises and take your mobile from there, i again went there on 17 nov 07 they replied same your handset is not here and complaint is pending and check another day mean next saturday, then again i call nokia care they also replied check after one week, and today they asked new thing that we will replace your mobile will secondhand refurbished mobile not with the new mobile, I think there is not any responsible staff, every person give diffrent statement, nokia also give the online status of repair of your handset, I tried so many times but always see the message that your handset is not ready check another day, in between i sent 15 e-mail to nokia but i received only computer genrated replies that we will check your complaint and will contact you immidiately, but till now i didn't receive any reply from website.now i asked nokia to give my mobile back, i will repair it from market, there are so many geneuise mobile engineers in the market i think only nokia don't have these people, i didn't understand the style of service of nokia they are really harrasing me, i think they have lost my mobile eathier in transportation or somewhere else, because they don't have the exact status, they don't have even a single responsible person who can give you solid reply.i can't understand how this company is going on, i will suggest the people that never give mobile to nokia care for repair even if it is under warranty, repair it from market even you have to spend rs 2000 service charges, because they didn't give mobile back, because when i asked tarun enterprises to give my mobile back without any repair he asked when we deposit your mobile to chandigarh they don't return your mobile.now pls. help me...
followings are the details of Complaint
Model: Nokia N 70
IMEI No. 351863016575991
Job Sheet no. 122343506/070926/11
complaint ID: 2-2i5laf
Care Center: Tarun Enterprises, Near Fire Brigade Mukatsar, mob. no. 9855374033, 9814766601
e-mail: support.services @nokia.com
Thanks and Regards
Surinder Singh
919872209387
0 comments