To
The Manager (Customer Care)
NOKIA.
Subject: Poor Services
Dear Sir,
I am using NOKIA phones since last Eight years. Fortunately I had never faced any problem with any of your products.
But now i had a problem with your NOKIA CARE. I had a NOKIA N70 ME, which I bought in Nov. 2006. I got a problem in the mobile that it was not responding when switched on. I went to Nokia Care situated at EMPIRE STATE BUILDING, SURAT (GUJARAT) on dated 17th April or nearby. They checked my phone & told me an estimate of Rs. 800 & asked to collect the phone very next day. First of all it was not repaired next day & I was asked to come again next day. Next day I went there & the NOKIA CARE people handed over me the phone saying that it has some defects in circuit & cannot be repaired here. Then I searched for another NOKIA CARE centre at ANAND MAHAL ROAD, SURAT. They opened the phone infront of me only & they told me one of the screws of the main body was missing. That to next, the locks of the inner body were found broken. They said the phone has totally gone scrap and cannot be at all repaired.
Now i had a complaint for the people to whom i had given the phone for repair at EMPIRE STATE BUILDING, SURAT. Is this for NOKIA CARE has been set up? I just want to know that, are there so much unskilled & absent minded workers working with them that they just damaged my phone? Who is responsible for it & who will pay for my phone. Please reply me soon.
Also please tell me atleast one NOKIA CARE centre upon which i can rely upon.
Thanks and Regards
Kamaljeet Singh Rupal
mobile number:09312707633
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