Unhappy servicing Center
I am Dr Karam moussa prof .of Zagazig University, living 8 Emarat Tarek Nadeem Marutia, Haram, Giza I
I bought the Nokia N70 from Karffour EL Maady _Cairo Egypt 03.12. chick N o 371936 with a full grantee of I2 but, the cell phone was not work from the early beginning, so in 23.03.2009 went to I2 customers care center (Egypt-Haram service center) they checked the cell and carefully lessened to my complain, I am informed that I have to leave it for just 3 hours because it need some new software so thy gave me the receipt no ER000003970824, when I came back to get my cell amen with a security uniform told me that the system is off and it not allow to get in, but I told him that will be in two minuets not more, so one named Ahmed met me and told me that my cell is out of the grantee and it already opened out side the care center no I refuse and they cheeked the Karffour date of by and they told me that I most leave the cell and phonby19606 tomorrow to no the result, but when I phone them they informed me that I most go once more to the care center and I went and directly talking to the Director and farll told him what happened with me in the last 3 days in his center, he understand the situation and promises to phone me within one day, no he did not, and asked 19606 about his number but the anser was top secret and not allowed for kelent, told me that some trace of water founded on my cell I could not understand why the changed the situation and I felt that I fail into a group of profioinal thief, once more I went to the center talking with Ahmed, he informed me that cell will be sent to the mean care center and I have to wait 3 more days but till now their is no progress, I think that there is something wrong inside this big and great company, and if the case that why not in spite of free fix according to the grantee get some more money .which mean that I2 get the money two times one time as a grantee which is not rely valid and the second time as a fixed fee.
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