Dear sir,
I have given my Nokia N72 for minor repair at your service center (Star Mobitel Pvt Ltd., G-26 lower ground floor south extension-1.)
under the Job Sheet No.393434038/ 080202 / 26, on 2nd feb. But I have not get my phone back till date.
In starting service center told me that my phone have a big problem and it is with Head Office, For six months they promised me to
give my phone back as soon as it came back from head office.
In about august they had told me the truth that my phone is misplaced by them. They asked me for a substitute and they offered me a used phone i refused this offer because my phone was new.
Then they offered me a new phone and asked me to pay some money. I was totally shocked, when The guy Tiwari (employee or boss i dont know) asked me to pay 6000 Rs. but the cost of new N72 was only 7800 then. They were ready to adjust just 1800 Rs. only as compensation and as cost of my N72.
I refused this silly offer then i sent mail to NOKIA CARE.
My query is in the notice of Nokia authorities for about two months but it is still pending.
I made calls to Nokia care at the phone no. 911244199000 and spent about hundreds of rupees in conversations.
So this is the limit of my patience as i am mentally harassed and also suffered physically as i have visited your service center n number of times. If this is happening at your authorised service center then god may help to other once as this also brings bad name to Nokia also.
THIS IS MY LAST AND FINAL REQUEST TO nokia.
IF YOU CAN NOT SOLVE MY PROBLEM THEN PLEASE SAY "NO" CLEARLY AND SOLUTION TO MY PROBLEM IS, I WANT THE SAME PHONE WITH WARRANTY OR A NEW PHONE.
As it is a clear case of cheating and customer harassment.
I am waiting for a positive reply from your side.
Otherwise i am ready to fight a legal battle also. Because you can not understand my suffering as you know the importance of phone in nowadays.
Sincerely yours,
Dharwinder singh rattanpal.
91-99-681-99440.
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