I BOUGHT MY NOKIA N73 M ON 16 FEB.2009 FROM AUTHORISED MOBILE CENTRE OF NOKIA LINKS MOBILES, RESIDENCY ROAD, SRINAGAR, KASHMIR, J&K. I WAS NOT ABLE TO USE THE MOBILE TILL 21ST OF FEB. AS I WAS BUSY WITH MEETING. THAN I STARTED USING IT ON 21ST FEB.2009. WHEN I TRIED TO CONNET MY MOBILE WITH MY PC IT WAS NOT CONNECTING AND WAS BLINKING AND SIMULTANEOUSLY SWITCHED OFF.
WHEN I APPROACHED LINKS MOBILE ON 23RD OF FEB.2009 THEY TOLD ME TO GO TO THE LOCAL NOKIA CARE. I APROACHED NOKIA CARE AND THEY TOLD ME IT IS VERY SMALL PROBLEM AND WILL BE OK TILL TOMARROW ON 24TH OF FEB.2009. BUT WHEN I WENT TO THEM ON 24TH OF FEB.2009 THEY TOLD ME TO COME ON 25TH OF FEB.2009. AS THERE IS A JACK PROBLEM AND WILL BE CHANGED TILL TOMARROW. WHEN I WENT THERE ON 26TH OF FEB.2009. THEY TOLD ME THERE IS A MANUFACTURING PROBLEM IN YOUR MOBILE AND WE WILL BE SENDING YOUR MOBILE TO NEW DELHI SO THAT THEY WILL EXCHANGE IT WITH A NEW MOBILE PHONE.
AS THEY HAD GIVEN ME THE DATE OF 15 DAYS SO I WENT THERE ON 13TH OF MARCH. THERE THE MANAGER OF THE NOKIA CARE, LALCHOWK, SRINAGAR, KASHMIR, J&K TOLD ME YOU HAVE OPENED THE MOBILE PHONE BEFORE YOU CAME HERE, I TOLD THEM THAT WHY SHOULD I DO IT AS MY MOBILE WAS UNDER WARRANTY AND THERE IS A RULE IN NOKIA THAT IF THE MOBILE HAS BEEN BOOKED FOR 3 TIMES UNDER WARRANTY IT SHOULD BE EXCHANGED BY THE NEW MOBILE PHONE. BUT THEY DIDNOT LISTEN TO ME. THAN I TALKED TO MR WASIM WHO IS STATE HEAD FOR NOKIA, BUT HE WAS ALSO NOT ABLE TO DO ANYTHING, I APPROACHED MANY OFFICERS OF NOKIA OF VERY HIGH RANK BUT THEY GAVE ME THE NEGATIVE REPLY. EVEN WHEN I TOLD TO THE NOKIA CENTRE OF SRINAGAR THAT I MAY GO TO THE CONSUMER COURT THEY TOLD ME WE HAVE NOT TAKEN ANY MOBILE FROM YOU GO AND FIND YOUR MOBILE.
WHEN I FOUND THAT NO BODY IS LISTENING TO ME I WENT TO THE CONSUMER COURT FOR THE SAME AND THEY ENTERTAINED MY CASE. BUT THEY GAVE THE TIME PERIOD OF ONE MONTH AND THEN WHEN I APPROACHED THEM IN THE MONTH OF APRIL THEY EXTEND THE DATE TILL 15 TH OF MAY AND THEN WHEN I APPROACHED THEM ON 15TH OF MAY. THEY TOLD ME THAT WE HAVE EXTENDED THE DATE TILL 15 TH OF JUNE.
FROM THREE MONTHS I AM GOING FROM PILLAR TO POST TO SOLVE THIS PROBLEM BUT ALL IN VAIN. THAN I FOUND YOUR WEBSITE AND TRIED TO TELL YOU THE WHOLE STORY, SO THAT MY PROBLEM MAY BE RESOLVED. I HAVE GOT ALL THE DOCUMENTARY PROOF AND THE DETAILS OF MY MOBILE BELLOW. BUT BEFORE THAT I WANT TO APPEAL TO THE WHOLE NATION IF THEY ARE PURCHASING ANY NOKIA MOBILE YOU SHOULD NOT BE SURE THAT IT IS 100% OK.. THANKS
JAVEED AHMAD BHAT
R/O C-19, SWEET HOME
RUSTUM COLONY,
RAJBAGH
SRINAGAR-190008
CELL NO. 9419065009
IMEI NO. OF NOKIA N73M- 355718026061711
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