Sir,
my name is ankit bairagi i bought a nokia n73 music addition on 10-feb. its IMEI no is 353548029016848. the problem started in september month the key pad was not working properly so i went to nokia care sapna sangeeta road indore m.p. they took my mobile and assured me to give me back on next day when i went there next day they told me that there is a major problem in my mobile and i'll get it back it after 15 days .but even after they dont gave me my mobile back. finaly i got my mobile back on 28-oct. at that time i was not having battry so i dont checked it whether it is on or off .when i reached home and tried start it it was dead.
on 30-oct i went to same nokia care sapna sangeeta road indore m.p. they told me that this nokia care centre is closing .i have to go to another nokia care . so i went to nokia care 109 mg road indore m.p. they took my dead mobile and told me to collect it after 4 days.i took the phone today 3-nov. when i checked the mobile its two thing the ZOOM KEY AND JOYSTICK were not working at all. i asked about it then they told we will not prepair it free.i told them that my phone is in warrnty even after that they dont here any word and their behaviour was very bad. when i opereted my mobile further i got to know that some one was using my mobile phone (i got messages in inbox) mean while 15 sep 2009 to 28 oct. the period when my mobile is on servicing.by further enquiry i got to know that the guy using my phone was a nokia care employee his name is anil goel working at nokia care sapna sangeeta road indore m.p. india.
so my compalints are as follows-
1. nokia care employee anil goel used my mobile for more than a month.
2. behavour of manager at sapna sangeeta nokia care centre is very bad.(his name is virendra)
3.my mobile still is not working properly.
4.although my phone is in warrnty period nokia people asked me for money.
5.they forced me to sign on job sheet (else they were not ready to give me my phone.
SUGGESTION- Change the name nokia care to NOKIA DONT CARE.
i will never buy any nokia mobile in future and even dont allow to any one to buy any nokia mobile.
nokia is breaking faith of customers.
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