Dear Sir my N73 music edition is absolutely in an immaculate condition and 1& half years old. I used to swear by Nokia quality unfortunately my phone just died on me without any reason and when I took the mob to Nokia repair center they informed me that the motherboard has to be replaced and would cost approx Rs5000.00.I saved enough to buy this mob and now I have to spend another 5000? I request your good office to help me.your phones last for years and such expensive phones cant be bought every year and a half hence I request you to help me get my mobile phone working again. I would really appreciate the same. I have always owned some or the other model of Nokia and I don't want this one to be the last. All my back up is for N73 Thanking you.
Nokia co reply
Dear Mr. Mukerjee,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the functionality of Nokia N73. We regret the inconvenience caused. You may kindly note that Nokia mobile phones purchased from a Nokia Priority Dealer will come with a 12-month limited warranty for the transceiver (Handset without battery), a 6-month warranty for the enhancements and a 90 day warranty for the digital media. The warranty will be applicable from the original date of purchase. However, the limited warranty is applicable only in the intended country of sale. Further warranty information can be obtained from the user guide provided in each sales package.
As per your e-mail correspondence, we understand that the warranty of the handset has lapsed; hence we suggest you to contact the technicians at the Nokia Care Centre for information regarding the service charges related to your handset.
Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
My Reply
Dear Sir
First of all let me thank you for your prompt reply and also for pointing
out warranty terms and conditions.
However it seems that you did not read my mail with concern or interest. I
spent Rs.16000.00 to buy this phone and within one and a half year the phone
just died, I understand it is out of warranty like most other piece of
equipment that you can buy from the retail outlet including cars but I
haven't heard of any other equipment just dying after a year and a half and
costing one third the capital amount just to repair the equipment.
I would like to know are you manufacturing phones just to last a year and a
half, more like Chinese products? Is that the only way a reputed company
like Nokia increase the numbers? I was advised by lot of people not to buy
the N series as there were many faults but I did not heed their advice and I
have to suffer your indifference. Your response was cold and indifferent and
I am sure I would be skeptical in buying any products from your company and
will try my level best to dissuade my friends and anyone else to atleast
think a hundred times before they buy your product.
Thanking you
regards
Subroto Mukerjee
their reply
Dear Mr. Mukerjee,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to service provision of Nokia N73. We regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance, reliability and user friendliness. It is always our sincere and diligent effort to recommend our customers to take the requisite care in the usage and maintenance of your Nokia product to ensure the desired performance as that of an electronic product. Mobile phone being a high usage product, a high degree of wear and tear is associated with the usage.
Please be informed that if the handset does not meet the warranty guide lines then any service provided on the same will be charged.
We appreciate your patience and further solicit your cooperation.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Junasha Barman
Nokia Care
My final reply as of today
Dear Sir
All I can understand is you are trying to evade the main issue and I am
further disgusted with your arrogant attitude. Telivision, cars, Refrigerators
and washing machines are also high usage products but last for years without
giving any problem so it seems you have conceded that you manufacture
substanderd products and are hiding behind the veil of warranty.
Anyway as I am not getting any customer service from you can you please give
me e-mail addresses and telephone numbers of some high level manager with
your company. I would appreciate that. Warranty is not a licence to sell
substanderd products and you have now forced me to take legal redressal. I
will proceed if I am not provided satisfactory answers and without your
arrogent attitude.
Secondly the phone in question is maintained as per your guidelines and your
own service center vouches for that even the film on the screen is the one
provided by Nokia.
Thanking you
regards
Subroto Mukerjee
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