I had given my Nokia N73 ME for repair.
There was a problem in the key near to the camera key. It was not working. And there was one problem with the FM. Whenever I played FM on my phone, the sound fluctuated between stereo and mono which was very frustrating. I had given my phone earlier also stating the same problem. They did something and then told that the problem has been solved although the problem was not solved. Then again after giving the phone on saturday 16th of Aug, 08, they told me that I will get my phone on Monday 18th. I went there on next saturday, i.e. 23rd Aug and then they said that I will get the phone "definitely" on Monday 25th. When I called them up, they said that I will be getting the phone "definitely" on Tuesday 26th and they are sorry for the delay. I called them back on Tuesday, then they told me that they have got the phone from the head-office and they will let me know in 15 minutes. I called them back after 15 minutes and then again they said that they have not got the phone from the head-office itself. And it may take another week to repair the phone. When I asked that what have you done till now then they told that they are very sorry for the delay. I didn't got any solid answer. They kept procrastinating and I don't have any other option to get my phone back. When I asked to return my phone they told that they will return it back without solving the problem. Then what have they done for all these days. Its shit on their part that they can't even have technologies to solve a little problem and they boast of this and that. Boasting of their brand without having the back to back support has led me into trouble. I am not able to receive calls/ make calls without my mobile. Because of this I missed many of my official calls which were even important.
My mobile no. is 9900389761.
Tell me what to do?
Is this the way you serve your customers?
Is this "Nokia Care" or "Who cares".
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