The Nokia Care
Dear Sir,
I have purchased a Nokia Mobile Model N-76 on dt.29.12. but it was failed to function at initial stage itself. This caused me to attend every now and then to your Nokia Care centre for its repair as detailed below : -
1. First time it was given for repair vide Job sheet No.530434038/080115/32 dt.15.01.2008 and returned the same on the same day after rectification.
2. IInd time it was given for repair vide Job sheet No.794 dt.31.01. but it was received back without proper rectification on dt.11.02.2008.
3. Again it was given on 11.0.2008 vide Job Sheet No.530434038/080211/2 and the same has been commented with the fault that Automatic Phone Restart, BSNL SIM not accept, two time repeat failure Job No.31.01.794, Job No.530434038/080116/6, send to HCL.
I fail to understand what is the mistake I have done by purchasing a world repute Nokia Cell. The very purpose of spending such a huge amount for the cell has been miserably failed at the beginning itself. I am in bit of surprise how I could come over from such big trap, which I never experienced from any branded item.
Now you are really understood what the agony is going around with such a customer who always stood with a renowned and reputed Nokia hand set.
This is the pathetic face of a customer which I have described above, which no one cannot turn down or deny his right to have better performance of the instrument for which he had paid for.
I hope to have an immediate replacement of my hand set without further relying the period of rectification of cell and its performance.
Regards.
KAMAL KOTHARI
UDAIPUR, RAJASTHAN, INDIA
91 9414104141
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