The most important problem in nokia is its service... the worst service provider. first of all, technicians are not having enough knowledge abt the product hardware or software.. anyhow they try to ignore the matter nd give back the handsets without any repairment saying it has been repaired.i m the victim of this kind for 3 times. 2 in bangalore, and 1 in kolkata. the technicians are worthless..we need good and perfect engineers who know the internal working parts of the mobile phones. and there should be proper check of every handset thru proper engineers... last time i gave my handset for software upgrade, they just returned it saying they dnt have the latest software. nd wen any body try to call them, they simply ignore or dnt pick up the phone... this is mainly happening in kolkata service center. the technicians just open the phones nd see if there is any physical damage or not, nd they dnt even work according to the job sheets, they simply see the basic problem, nd return the handset, without even seeing that there are some extra points given by the customers that shud be taken care of.
i request the nokia company to read thru my above given points throroughly and do the need ful at the earliest.
thanking you.
yours faithfully
ajay mondal.
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