I have submitted my nokia n 81 (grey) imei 356994014102408 for repair under warrenty atnokia care point at shop no.8/9parwaze (IBM) bldng. Shankar Sheth road Pune 1.
job sheet no. 551504867/090519/26
date 19/05/09
reporting non functioning of upper keys.
the technician opened the phone and tried repairing it and did not succeed.
i was asked to leave the phone and revert back after 15 days as the connecting strip seemed faulty and the part was out of stock and had to be called for from Delhi.
15 days later i was told that the strip was still not available and would take some moor time.
25 days later i visited the centre and this time to my surprise i was told that the strip was still not available and asked me to come back a week later.
a week later on visiting the centre again i was informed that the phone was sent to delhi for repairs and was sent back with a note that the instrument was tampered with and the strip was not an original one.
so the phone will not be repaired under warrenty.
On questioning the management team they agreed to the mis management and promised to repair the instrument in 3 days and called me back then.
3 days later the instrument was still in the same state and no attention is paid to my complaint
till date.
Now i am not sure if the instrument is repaired and i am also speculative about accepting it as i am not sure whether someone has tampered with it.
kindly look into the complaint and suggest what i should do in such a case.
kindly also inform whether parts are available or not for months.
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