To
The Senior Manager (Nokia Customer Care)
Sir,
Re:- Replacement of Nokia N81 set Colour Blue Sr. No-356994017565643
I am shocked to bring to your knowledge that I have purchased the above-noted set on 8th Nov 08 which is defective & Hangs when ever call comes or calls are made. The phone also hangs & restarts anytime. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
I dont have the first jobsheet number (Dated 11th-Nov-08) as same was retained by Nokia care & was not given to me in return.
2nd job sheet no 409434038/081123/44 (23rd-Nov-08)
3 job sheet no 409434038/081125/49 (25-Nov-08)
Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my amount with the suitable interest rate and compensation, else I will file a complaint with the Consumer Court under the Consumer Protection Act of 1986.
I seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to no availability of my Phone for almost one month.
In anticipation of your prompt response,
Thanking you,
Ambar Jayant Khona
9820075231
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