Gentle Reminder
Approximately 2 and a half months past my below mail to you people. Not even a single person from your end has shown any courtesy in sending at least an acknowledgement mail. Further to this, the service center returned the phone to me after 2 weeks of keeping with them and told me that everything is fine. But to my astonishment I found that when I use the video centre, all what is shown are mirror images instead of a regular one. Immediately I reported back with the fault and once again they took back the phone for rectification/repair and returned back to me after another 2 weeks.
Finally on 20th of this month I got back the phone and tried loading one movie and while trying to play the same, the same inverted images are only being able to be played by the video centre and after reporting this back once again to your service centre they took back it for another round of repair (which is the 5th round for a new phone with less than 8-10 months and having a series of various defects) and I am waiting for another indefinite period.
Will there be some justice available to me on this issue?
Appreciate very much if someone over there will take up this matter with at least a decent attitude to send a reply back to one who complaint about your product.
Hoping to hear a decision from you soon.
Johns Sebastian
Commercial Manager
AMRB
Post Box:4327
Office 205, ARBIFT (Al Masraf) Tower
Baniyas Street-Deira
Dubai
United Arab Emirates
Tel (971) 4 2215 267
Fax (971) 4 2236 316
URL: http://www.amrb-mena.com
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From: Johns Sebastian [mailto: [email protected]]
Sent: Wednesday, July 30 11:33 AM
To: '[email protected]'
Subject: Nokia N95 8GB Faulty Repair
Importance: High
Repair (Latest) Job Card Number : 8004885 by FONO Dubai.
Gentlemen,
I had a purchased a Nokia N95 8 GB (I think this is the most foolish mobile buy I had ever) back in February. From Day 1 it started giving me problems until now as being listed below:
1. Hanging on No reply Calls and shutting off
2. Shutting off without any special reasons
3. Display flickers and becomes black & white and so on
These all problems were addressed and rectified by your service team from time to time by asking me to deposit the phone with them accompanying with several days of waiting time, which I had to oblige as there was no other choice!
Finally on getting the latest problem (flickering the display) rectified and given back to me on 27th of this month, I was thinking that I will not be having any more troubles (as this time they took more than 7 days in returning back the phone). The very next day itself, ie: on the 28th July, I have discovered that while playing any movie on the “Video Centre-Real Player”, the objects are displayed as mirror image, ie: exactly what we see like when we are looking in a mirror. This made me so much uncomfortable and upon approaching your service centre again, I detected I should again wait for another 10-15 days to address/rectify this issue.
I am really fed up with this.
The only mistake I did is trusting Nokia and going forward with buying one of it’s ever time costliest phones in its range. I am putting below some of the questions that are in my mind which if NOKIA is wise enough to understand will take a reasonable action.
a) Is this the way you are supposed to get “customer satisfaction”?
b) Are you not bothered about the reputation NOKIA is LOSING because of several complaints like these?
c) Am I going to be having peace of mind even after once again giving the phone for a 4th round of service within 6 months of its purchase?
d) Shall I seriously think of forgetting NOKIA from my favorite list of Mobile phone manufacturer?
Hope some one will take up this seriously and take some steps to address this as soon as possible. My personal cell number for any immediate contact is (971) 50 658-3207
Regards
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