I had purchased Nokia N91 8 GB (IMEI NO . 352767010282505) cell phone from M/s GRACE COMMUNICATIONS, NAGPUR, MAHARASHTRA (NOKIA Priority DEALER) On 26TH September. From very next day I am facing a problem of hanging the cell. On 27th of September the problem was reported to M/s Grace Communication but they ask me to go to Nokia Care Center. After reaching to Nokia Care they simply replied me that they don’t have software to test Nokai N91 and request me to wait for 15 to 20 days.
On 25th of October the cell was given to Nokia Care (R J Trade link, Mahajan Market, Sita Buldi, Nagpur) ASC No. : 511_434038 . They tested the set and return to me with formatting the Hard Drive. Without solving the problem.
Again I went to Nokia Care to report the problem on 06/Nov and they told me that there is hard drive problem and it will take 1 month to repair it giving me a target Delivery date of 6th dec. Of which the Job Sheet No. is 511434038/071106/22 dated 06/Nov.
The Same problem is also reported to On line Service the Complaint ID is 2-2L6ZKH
With regular follow-up with Nagpur Nokia Care Line and On line service they replied me that you will get your cell by 15th of November.
On 16th Nov when I went to Nokia Care Line Nagpur, they again ask me to wait for 3-4 days. They same Matter is also informed by me to your On line Care center to your various representatives (i.e. Ms. Komal, Ms. Yogita, and so on various dates) and they gave me a new promise date i.e. 5th December.
While checking with Nokia Care on December 6 they again ask me to wait for 5-6 days.
As it’s a manufacturing defect in the cell phone please arrange to give me New cell or repair the cell within a justified time period and till that time provide me a stand by Cell.
I am bringing this matter to your notice and wish avail natural justice and some action from your side.
I trust that I will get some proper reply so as to satisfy that you are providing good service to your customer.
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