I purchased nokia N95 8GB from Nokia concept Showroom, Alwarpet, Chennai on 31.12.2007 for a sum of RS. 33, 331 vide Invoice No. NOK/6386. After four months i.e on 02.05.2008 I went to the said nokia showroom with a complaint of automatic dialing and the malfunction of the call button. The sales person said it will take 10 days time and therefore I left the phone with them. On 05.05.2008 I got a call from the said showroom saying that the problem is solved and I will have to pay 2200 as service charges. Immediately I went to collect the phone and to my surprise and shock I found that the sliding panel of phone is changed and some old roughly used panel was replaced. Yhe sales person one Mr. Murali was there handed over the phone to me and I was shocked to see a scraatch guard with lot of scratches on it was fixed and lot of dust was there in the screen. I asked him to remove the scratch guard I refused to accept the phone and lodged my complaint with the manager concerned. They first accepted to change the panle and latter on they started refusing the mistake committed by their people. This is the kind of service rendered by the so called Nokia Concept Showroom. They are totally misleading the public and the reward for purchasing a phone for Rs. 33, 331/- from a authorised shworoom is cheating. I want to bring it to the notice of top brass in nokia company so that some thing can be done to such traders. Such trade practices should be nipped in the bud these kind of people must be paid to pay for their mischief. I kindly request all the readers to be cautious in dealing with said nokia concept showroom.
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