On 27th sept i purchased a brand new nokia n95 fron sharma
mobile zone, anand complex, the mall, solan (H.P) for Rs.28000/-. on
the very 1st day of my purchase i noticed sm problem on my new nokia
n95.the phone had many problems such as, the sound coming out of the
ear piece would crack if the slider in open, the phone would re-boot
or switch off when the data cable is connected, the phone would
frequently hang without any reason, my charger was diffected and last
but not least the hands free kit which i got with the phone is also
deffected. As i went on vacation the same day for the next 3-4 days so
cud nt get it fixed although i did intimate the same to the shop
keeper. after i returned back to solan and had a discussion with the
shopkeeper regarding the same, he suggested me to go to nokia care in
solan mall. Since mr. manoj the responsible person there ws out of
station for till 1st of oct. so i ws asked to wait. today when mr.
manoj inspected my nokia n95, he told me that the problem is with the
software and hardware both and that all this will have to be repared
by reinstalling the software and opening the phone body hardware
problems. I am still persuing my studies and the thought of purchasing
a cell phone worth Rs.28000/- would send shivers to just anybody but
somehow i managed to buy this phone for me by my hard earned money and
then if the quality of the phone is that bad and the only option left
with me is to get it repaired, then im sorry to say thet it is not at
all accepted by me.i was not at all satisfied with my new cell phone
being repaired in the very 1st week of its purchase.if i wanted this
then i would hv purchased a second hand phone and saved a whole lot of
money.i also contacted the customer care and they also failed to
satisfy me.my call ref. no. was 2/2i2hk7.i request that my complaint
be taken into immidiate consideration and my nokia n95 be replaced
with a new nokia n95 as soon as possible.
i had talk with many concerned people and on 27th of oct. 2007
i deposited my n95 with nokia care in solan and they promised me that
an immidiate consideration would be taken to replace it with in a
week.now its been about 25days and these people at nokia care and the
dealers in solan still dont have anything to say about my n95.all im
hearin are promises and no result. i request crew of pehredar and CNBC
Awaaz to help me in getting my voice heard
Thanking you and expecting earliest reply.
rahul singh
91-98170-56000
[email protected]
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