Dear Sir,
MY Job Sheet Number: 124343506/080821/57 Dt: 21/Aug).
Problems
1. " I purchases a New Mobile NOKIA - HANDSET – n95 - BLACK from one of nokia vendor at tiruchirapalli on april 05 for Rs.34, 000 and hardly I used it only for 3 months.
2. I came to see that my mobile display got blank while on use and for the first time I took my mobile to nokia care trichy for the problem rectification and the service person told that some wiring has been losen and the problem was rectified within 2 months of purchase.
3. Second time same problem persists and mobile has been given to rocky agencies (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, for service within 4 months of purchase.
4. After 2 months of service again the same problem persists. And immediately I was been directed to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai.
I was been attended by one of the service engineer Mr vimal and first he told that the mobile has been dropped down and I told it has never been dropped as I personally handled the mobile in a better way and after some time mr vimal told me that the mobile has been water logged and he showed the display but there was not even a single drop of water and he told some rubbish reason that some sweat might have gone inside and there was not evidence of water nor anything. And further he told that the mobile has to be sent for head office for warranty replacement.
5. Mobile comes under warranty and i request the head office to solve the problem immediately in order to avoid legal proceedings since I have the strong evidence of the warranty and the type of problem and the conversation recorded had with you local office and Bangalore office engineers.
6. I have a good hope with nokia and their services and I request to solve the issue amicably
Thanking you
peer mohamed
9994954320
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