TO
THE CUSTOMER CARE OFFICER
NOKIA
DEAR SIR/MADAM, 2nd REMINDER dated: 16..3.09
I SOURAV ROY CHOWDHURY PURCHASED ONE NOKIA MOBILE PHONE FROM ESSAR TELECOM RETAIL LTD. OF 6, CHINTAMONY DEY ROAD, OPP.MAIDAN MARKET HOWRAH 0N 27.10.2008 BEARING INVOICE NO.WB/020020/00001/4170 VAT NO.27800549401-V DT. 19.07. CSTNO.27800549401-C DT. 19.07.2006 ST/MUMBAI/BAS/DIVLL/6062/06 SERVICE CODE AAFE1386KST001.
PRODUCT DESCRIPTION000021073 N70M HS16
• EIHPABGEKACZA*
• PRICE Rs. 9624.00
But the above set is become drastically slow since a few days due to some unknown problem and I went to your Nokia Service centre which is located at Deshpran Sashmal Road Howrah-711101 for the necessary action but I astonished when they searched from net and told me that this set is not at all cover any warranty which is very much pathetic to me also I was informed that the expiry date of the said f warranty is on 19.12.2008. I do not know how is it possible that the warranty for a hand set is expired on 19.12.08 which is purchased 2 months back on 27.08.08. and they also told me that it is an used set sold by the above mentioned retail company.
The particulars are as follows:
SERIAL NO. 358080014619506
WARRANTY: NO
WARRANTY AND ID: PRODUCT TYPE: RM-84
CHECK: HANDSET: N70
WARRANTY AND ID LOG: PRODUCT CODE: 0539276
SOFTWARE PACKAGE: END OF WARRANTY: 19.12.08.
UNDER THIS CIRCUMSTANCES I PERSONALLY WENT TO THE SAID COMPANY FROM WHERE I PURCHASED THE SET NOT LESS THAN 10/12 TIMES BUT THEY ARE BLAMING THAT YOU DON, T HAVE TO GO TO THAT PARTICULAR NOKIA CARE SHOP AND REQUESTED TO GO TO THE NOKIA CARE GIRISH PARK.
NOW MY DECISION IS NOT TO HAND OVER THE SET TO ANY BODY AS I AM SUSPECTING THIS AN USED SET AND ANY SERVICE CENTRE CAN MAKE ME FULL AFTE REPAIRING AND GIVE A UNWILLING SATISFACTION FROM ME TO CLOSE THE CHAPTER TEMPORARYLY
SO Please replace the set at earliest.
AS I AM GIVING A COPY OF THIS LETTER TO CONSUMER COURT PLEASE TAKE THIS MATTER SERIOUSLY AS I AM NOT USING THE SET RIGHT UNTIL YOU REPLACE IT BY WAY OF CORRESPONDENCE BY YOU DIRECTLY AT MY RESIDENCE OR THROUGH MAIL.
SOURAV ROY CHOWDHURY.
9883441932
email: [email protected]
[email protected]
cc. to Consumer forum
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