To
The Senior Manager (Customer Care)
Sir,
Sub :- Pathetic performance of new 7610 supernova.
Job sheet no;- 123433527/090224/13
This is to bring under your kind notice that i had bought nokia 7610 on 3/10/08 from nokia priority dealer conforming the genuine deal and Goodwill of the company But after a few days i realized a major technical problem of poor outgoing and audio quality, most of the time my voice was not audible to the other person on line. So Seeking the problem i gave the set to nokia customer care { ASC NO. 123_433527}, Explaining the above PROBLEM. Then thereafter i received the set after just a software up gradation as said by the concerned authorities and i realized the problem was still there as it was. So again 2 nd time i gave the set to the Nokia care people conforming the problem, SO at this time they asked to send the set to head office and after 15 days i was given back the set with the same problem un solved. Now this the third time i had send the set to nokia customer care again. This phone of mine has become a mental torture foe me with the poor performance of customer care to solve the problem in the above said case. Mine sentiments are deeply hurt Regarding yours customer handling. I request the authorities to please interfere in this case and please either change mine head set or to compensate me against the price of the product. Other wise i would left with no option either to move to consumer court and to create Awareness among masses against the poor customer back up for the people by the company
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
KUSHAL NARANG
[email protected]
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