We have a Onida Oven, which was not working; and hence We called Up Customer Care No (on 022 39889000) and lodged a Complaint via Reference No. 10070436380654 on 17th July.
Service Engineer (Name: Tammar Hussain) visited Us on 19th July and sold Us an extended warranty for this Oven for Rs. 1700/-, vide Receipt No. 3526 given by Adonis Electronics P. Ltd (Onida's Authorised Service Representative).
Engineer told Us that a Heating Instrument of the Oven is not functioning and needs to be replaced.
He further told Us that, since this Part is currently not available with him, he will fix it before 22nd July.
Today, is 04th Aug; and We have yet not heard it from either the Engineer or the Company. We have been calling Up this Representative, M/s Adonis and everytime We are told that it will take a couple of days more.
It seems that the Engineer knowing the fact that the part will not be readily available and therefore deliberately just sold-off the extended Warranty and let the Customer be at the Mercy of him to keep following then.
Model Name - Black Beauty PC21
Model No. - MO21CJS15S
Rajendra Kumar, 09320176814
0 comments