E.Anandha Padmanabhan
Plot no.1 / Door no.2, A3, Arungiri Flats,
14th Cross Street, Mahalakshmi Nagar
Adambakkam, Chennai-600088
Ph: 91-44-65490563.
Mob: 91-98843 95254.
Sir
I would like to write about my worst experience with ONIDA air conditioner's customer service.
I have bought Onida Air-conditioners, 2 nos split a/c an year before. Though for periodical service, they have not turned up, I took steps to fix them up on timely basis and got through the same. Recently I found both remotes are not working. I called the customer care and lodged complaint and was given a reference no.824 on April 30th. I was told that the service engineer will attend this on 2nd May, as 1st May is closed. I admitted the same.
I have made a reminder call on 2nd May and was told that someone will come on that day. Then the same story on 4th May. But this time, a responsible guy (he told he is) given his mobile no. 99410 09869 and said his name is Fedrick and he will personally take this call and organize someone to attend, which has same result of the earlier promises. Then on 6th May I reminded Fedrick as well and till date no one has turned up. If this is a kind of service this company can show to the consumers, what is the justification of paying over 20000 rupess and to buy an airconditioner!! Infact, I told that I will pay for a new remote if they need money on this but no response on this yet. I would suggest the readers to carefully choose people who has some responsibility to attend complaints rather than seeing the advertisements and decide their buying.
Thanks
E.Anandha Padmanabhan.
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