I am a native of Attingal, Trivandrum district, Kerala, India. I am a customer of Onida TV since 2000 and I have recommended and bought about six TVs for my friends and relatives. I am also having two TVs at home, one 21” Audioport TV and a 29” oxygen TV. Audio port was bought some 8-9 years back and it is now in good condition. The 29” TV was bought on 13-9.It was in good condition up to about two months. After that it is having some or other problems. Firstly some component in the board damaged and it was replaced within two or three days. Some months later the picture tube itself went wrong. Fortunately warranty was not over and it was replaced. For that the TV had been in the servicing centre for more than two months. It was said that the parts were not there. So I am very sorry to say that your customer care is extremely poor. Even if the complaint is reported the mechanic will come only after two or three days. Picture tube was damaged on 4-7-08. After replacing it, again some complaint was there. It was corrected after two weeks. Now on 2-3-09 it is on some problem. I reported it to the servicing centre and the mechanic came after two days and said that the transformer get damaged and it is not with them but can be corrected on or before 7-3-09.It has not repaired yet. I didn’t expect this kind of matters from a great company like ONIDA. It is better not having a TV than a TV like this. So kindly take this TV back and better give me a new one. The guarantee has been extended to 12-9. Believe you take immediate action, waiting for your reply.
Thank you
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