I had bought an Onida DVD player the day before yesterday from Chellamani and Co (telephine number 044-26252023), when connecting the system, i kept recieving electrical shocks from the ouput pins and the DVD cabinet. My wife returned the same to Chellamani and Co today and asked them to replace it. The same salesman offerd to replace it with the same brand and also promised me that he will check the set before giving to us, however it was mentioned to my wife that there was no electricity and hence they cannot check the system. she asked for a replacement with another brand as we had lost faith in the brand and did not want to take a chance with the same brand. We were told by the manager that such change is possible only if we take permission from the main branch at Pursuvalkam Chennai. hence she had to go with hope that the replacement works well. when i again called to request a swap of brnds due to the safety issue, I was told to call the main branch on 044-23744173, i was absolutely shocked to hear from the sales manager there that all DVDs do have an earthing problem and shock at times. I am amazed at the following. 1, The absolute disregard on the behalf of Onida Quality for allowing such a set to be cleared and the poor quality control and practices adopted by them. they do not even have a warning written any where on the system 2.What is more unacceptable is the standard of salemanship on the behalf of Chellamani and Co who despite knowing such safety lapses in the system continue to market the same. Also they provide zero customer concern and offer no empathy on customer grievances. What is, more alarming is they openly comment on safety lapses of products despite knowing the consequences of the same. I request this matter may be be addressed with concern by the team that analyzes the same. Thank you.
0 comments