Dear Sir,
I have saving bank account at State Bank OF India, Jasidih, District-Deoghar, Jharkhand, PIN-814142. Earlier on 23rd February at around 4:00 PM in the evening I tried to withdraw Rs. 500 from ATM id NA003511 near SKYLARK, PANIPAT, Haryana, but the transaction failed with error and the balance had been deducted. The transaction cannot be completed. When I used another nearby ATM, I was surprised to see that for my attempt at OBC ATM no. NA003511, Rs. 500 plus transaction charges of Rs. 20 have been deducted from my account, thus incurring on me a loss.
My card no= 622019xxxxxxxxxxx02
Account no= 00000011765975737
The same day I informed my bank at Jasidih, District-Deoghar, Jharkhand, about the same and also went for a complaint to the Oriental Bank of commerce, Panipat who owned that ATM centre from where I made my transaction. I was told by my SBI bank that there may be some problem in the machine from which I transacted and asked me to complain the bank responsible for it. When I went to OBC, Panipat they told me they were not responsible for it as I was using ATM card of other bank and they will not credit me the balance. Thus, there was no response from anywhere.
The problem was with ATM of Oriental Bank of Commerce, so it is not understandable why i am told to contact my branch. Instead of checking the functioning of thier own ATM and correcting thier own fault they are passing everything on me and telling me to contact my branch. then only they can initiate any action.
I have completely lost faith in OBC ATMs.
It is requested to kindly takeup the matter with Oriental bank of Commerce and get my amount recovered as I am just a student leaving away from my native Please do take my case as urgent and help me out recovering my money.
0 comments