India Today Book Club / order no M-COMMERCE/0GA090032597
They sold movie coupon for Rs. 588, now they have organised their call receiving/handling in such a way that I can not use the coupon. for last three months of complaints, they do not do anything, simply say "we have forwarded request to concerned department"
correspondence below
Dear Member,
We sincerely apologize for inconvenience caused to you.
With reference to your mail we would like to inform you that your request is already forwarded to the concern department for the same.
We request you kindly wait some more working days.
Very soon we will inform you about the status of your request.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at
[email protected] or for any query please call us at 011- 40502424or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Executive-Customer Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Abhay Kumar - Max Logistics [mailto: [email protected]]
Sent: Saturday, August 22 2:47 PM
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Thanks.
Seems you have planned it that way to fool around people, take money and take rest.
May be consumer forum/court can do something.
Best regards,
Abhay Kumar
&&-Original Message&&-
From: Response
Date: 22/08/09 11:59:19
To: 'Abhay Kumar - Max Logistics'
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
Executive Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Abhay Kumar - Max Logistics [mailto: [email protected]]
Sent: 08-22 08:08
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Seems you people are hard skin shameless fellows...
After two months you just repeat the message "we have forwarded the mail"???
With great disragards,
&&-Original Message&&-
From: Respone
Date: 19/08/09 17:29:20
To: 'Abhay Kumar - Max Logistics'
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Dear Member,
We sincerely apologize for the inconvenience caused to you.
In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time as soon as you will get a positive response from our side.
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Warm Regards,
jagriti
Executive Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Abhay Kumar - Max Logistics [mailto: [email protected]]
Sent: Tuesday, August 18 12:44 PM
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Can you seriously think and advise what kind of processing time you require???
My COMPLAINT WAS MADE ON 23rd JUNE... It is almost TWO MONTHS!!!
Best regards,
Abhay Kumar
&&-Original Message&&-
From: Abhay Kumar - Max Logistics
Date: 07/08/09 09:55:05
To: Response
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Will you take ages to reply to a complaint dated 23.06???
Best regards,
Abhay Kumar
&&-Original Message&&-
From: Response
Date: 22/07/09 18:10:27
To: 'Abhay Kumar - Max Logistics'
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Dear Member,
We sincerely apologize for inconvenience caused to you.
With reference to your mail we would like to inform you that your complaint is already forwarded to the concern department for the same. Very soon we will inform you about the status of your complaint.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at
[email protected] or for any query please call us at 011- 40502424 or 1800 10 24242 (toll free) or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
CHETAN ARYA
Executive-Customer Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Abhay Kumar - Max Logistics [mailto: [email protected]]
Sent: Tuesday, July 21 4:14 PM
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Dear Jagriti,
Thanks for your mail, but if you can go through the correspondence, you will find out that how much time you have already taken in your response.
Also see the basic service is related to leisure and pleasure - movie. Now to get a small benefit of discount, how much I have to follow up.
Best regards,
Abhay Kumar
&&-Original Message&&-
From: Response
Date: 21/07/09 15:38:58
To: 'Abhay Kumar - Max Logistics'
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Dear Member,
We sincerely apologize for inconvenience caused to you.
With reference to your mail we would like to inform you that your complaint is forwarded to the concern department for the same. Very soon we will inform you about the status of your complaint.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at
[email protected] or for any query please call us at 011- 40502424 or 1800 10 24242 (toll free) or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Jagriti
Executive-Customer Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Abhay Kumar - Max Logistics [mailto: [email protected]]
Sent: 07-21 14:29
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Mr. Susheel,
Seems you are all totally out of your minds... have you read my complaint prior sending your offer for movie ticket which I already bought and am facing the troubles from your totally worst company... total non sense.
Have broke my head calling your call center and seems everybody is quite like you only.
Now any body there to respond to my complaint?
Abhay Kumar
&&-Original Message&&-
From: Response
Date: 21/07/09 11:03:02
To: 'Abhay Kumar - Max Logistics'
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Dear Sir,
Thank you for showing interest in this offer.
With reference to your mail we would like to request you kindly find the enclosed attachment for the same.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at [email protected] or for any query please call us at 011- 40502424 or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Susheel Kumar
Executive-Customer Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Abhay Kumar - Max Logistics [mailto: [email protected]]
Sent: Tuesday, July 21 7:57 AM
To: response (ITBC)
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
REMINDER - no response in two weeks after your below mail.
Best regards,
Abhay Kumar
&&-Original Message&&-
From: Response
Date: 06/07/09 11:36:44
To: 'Abhay Kumar - Max Logistics'
Subject: RE: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Dear Member,
We sincerely apologize for inconvenience caused to you.
With reference to your mail we would like to inform you that your request is forwarded to the concern department for the same.
Very soon we will inform you about the status of your request.
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at
[email protected] or for any query please call us at 011- 40502424 or 1800 10 24242 (toll free) or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Harinder Gautam
Executive-Customer Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Abhay Kumar - Max Logistics [mailto: [email protected]]
Sent: Saturday, July 04 11:12 AM
To: response (ITBC); [email protected]; [email protected]
Subject: Re: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
Dear Sir/madam of a shameless company,
On 3rd July, no manager was available for the whole DAy, last call i made was to Mr. Mary, who only promised the same thing some one will call you back, same farce promise which being made by your numerous staff/managers for the last one month.
In below reference I spoke to Ms Ranjana who claimed to be manager on 2nd July, and she promised she will get back to me within half an hour.
Now two days passed she has disappeared.
Best regards,
Abhay Kumar
&&-Original Message&&-
From: Abhay Kumar - Max Logistics
Date: 23/06/09 07:35:38
To: [email protected]
Subject: Complaint / India Today Book Club / order no M-COMMERCE/0GA090032597
I have taken a subscription of your India Today Book Club - Movie Ticket Coupon.
I have serious complaints.
Based on my experiences and the information I gathered in few teleconversations with your booking call numbers, it seems to me that you have a well planned scheme to fool people and make money.
This goes how:
1. You have sold good number of memberships but do not have enough seat arrangements with the cinema halls. Every itme I called ofr ticket for the next 2-3 days, your call centre reverted with same reply "no availability for the NExt 6-7 days, tell me a date after that". I enquired WIth the team Leader/manager at call centre on actually how many seats you have per show In a cinema hall - reply was 1 seat per show or max 2 In some hall. it was clear why the problem. you do not have seats for which you sold coupons and hence the coupons hardly can be used.
2. Still I wanted to see whether you accept booking for a date 6-7 days from Booking DAte, and I tried to Book on the date your tele call handler said It WAs available. Then she asked ofr my credit card number so that she can write Down the card number and CVV number, and she will make the booking and then call me back with confirmation. What crap are you talking man??? I have Booked your coupon ONLINE, I will book my ticket online. why would I give my credit card number to be written by your tele call handler?
3. I said I do not have credit card. I only have Debit card. Your tele call handler straightway replied "Debit card not acceptable, and the customer must have a credit card" what crap again man? You will only make the rules for the world. When my debit card was acceptable for the booking of coupons why further Transaction can not be made with same debit card and you require a new instrument. I talked to the team leader / manager, who said she will revert to me on next working day... it is 3 weeks, she has not reverted.
Look forward to clear replies on above 3 points prior I move to consumer court.
Best regards,
Abhay Kumar
&&-Original Message&&-
From: [email protected]
Date: 27/04/09 09:49:08
To: [email protected]
Subject: Order Confirmation from India Today Book Club
Dear ABHAY KUMAR
Thank you for your order. We wish to inform you that your order has been put under
process with order no M-COMMERCE/0GA090032597. The order value is Rs. 588. You will receive an email and a sms with your despatch details soon.
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