Overnite express
Undelivered IRCTC ticket

Dear Sir/Madam

I am writing to inform you of my dissatisfaction with the services of your courier agents. I have booked one ticket on 9th December which was couriered by IRCTC as per details given below

Awb no: 578439458

eference No. : 6222200645

CONSIGNEE: Nilesh Patel

ADDRESS: Shri Vivek Patel

23-24, Kalyanpur West

Ring Road (Near Akash Auto)

CITY: Lucknow

STATE: Uttar Pradesh

PIN : 226022

PHONE : 9415460304

I received an e mail on 11/12/08 from Overnite Exp stating that No body found on address. On 12th December I inquired about the status and confirmed the address stating landmarks and location also. I was told that the tickets will be delivered on 15th which did not happen.

I made several phone calls on the numbers mentioned in the e mail. I specially contacted Mr Naveen who is looking after delivery of tickets in Lucknow but of no avail. Every time he makes some or other pretense.

Even after spending several wasted hours trying to get the delivery by contacting the delivery agents on phone, the ticket is still not delivered.

Online tracking system indicates that address is incomplete which

contradicts the statement of e mail dated 11/12/08 . In fact both thereasons are wrong. This is exactly a case of negligence from Overnite Express team.

I am still waiting for the ticket...

I look forward to your intervention in this matter to ensure the delivery and further take appropriate action to prevent this type of negligence from courier agents which in turn harms your repute.

--

Nilesh Patel

Phone -(Office) - (0755) 2503107, 2502459

(Resi) - 0755 2628340

Mobile-09425604798

Company: Overnite express
Country: India

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