Would someone pay service / repair charge of Rs.4500 for a Rs.6900 product after 2 yrs of purchase/depreciation and that too from a so called good brand SONY for a sparingly used product? Sony is the worst and they DONOT care for the customers. Sony Electronics are USE AND THROW TYPES.. DONOT RELY ON SONY PRODUCTS IN INDIA.. THEY ARE THE WORST...
They say They import the items for sale, but does the CUSTOMER Has to pay the price for Sony's marketing strategy.. so DONOT get driven by the SONY brand name in India. I will never recommend any Sony products for India customers.
Here is my story and there is no ultimate response from Sony now. Mr. Subhashis is turning to be unheard and there is no escalation mechanism. I will for sure take this whatever heights I could and ensure everyone in India know about sony service pricing strategy and think twice before buying any Sony product. Here is my story... and the email written to Mr. Shubhashis and waiting for reply after couple of reminders in the last 10 days...
From: T, Prakash Babu
Sent: Tuesday, March 23 9:19 AM
To: '[email protected]'
Subject: Would Sony India Hear my Voice??? or Should I sue Sony India for Wrong information? RE: 'SonyIndia=004-954-781'Regarding Job Sheet: 10909 - Micro HiFi system functional failure and expensive repair cost.
Dear Mr. Subhashis,
Would my concern be addressed by Sony India? I would like to know at least if my mail reached you, and if you are the right person to be contacted, because this email id has been provided to me by Sony Customer Care or Support Division and wanted to know if it genuine or fake email id. I haven’t got any responses so far. If it is fake and if I am not going to get any responses from this ID, I am planning to sue Sony India for providing a Customer with a wrong information.
Thanks,
Prakash
%%%%%%%%%%%%%_
From: T, Prakash Babu
Sent: Wednesday, March 17 10:41 AM
To: '[email protected]'
Cc: '[email protected]'
Subject: RE: 'SonyIndia=004-954-781'Regarding Job Sheet: 10909 - Micro HiFi system functional failure and expensive repair cost.
Importance: High
Dear Mr. Subhashis Bagshi,
I am Prakash, Sony was one of my favorite brand until off late I realized it NOT worth it., wherever I see a sony hoarding or a Sony outlet, I feel it’s a 0% customer friendly brand. And in India you damage the brand name by providing the worst customer support..
It took 6-7 times calling, of 5-10 minutes each to reach Mrs. Sharon Maria with regards to my issue. Since no one understood the problem. And Mrs. Sharon promised to call back and never did; finally I have to call here twice or thrice to reach her.
Alright getting back to the problem:
I bought a Sony micro-hi-fi system in Feb and it stopped playing the CD. The unit is very sparingly used by my parents. I gifted them a sony hi-fi because I thought its durable then any other brand, BUT any other brands are working fine which is much cheaper than sony.
Now the cost of repair was quoted as Rs.4242, but orally at the service center it was mentioned as 4700 odd first.
The cost of system is 6900, do you think any customer would like to spend 80% of money for repairing a unit after its depreciation? What is the justice given to the customers? After further talks I was given a quote of 3215.25 again that is 50% cost of the unit. I cannot afford more than Rs.500 for this unit.
I had a doubt on the Madurai Service center about its quote, quality of service, trust and reliability, so thought would give it in Bangalore, but the review shows Bangalore service center’s are worst than Madurai.
Please let me know what best you could do on my micro-hi-fi system, I cannot afford the price you have quoted.
So feel free to suggest should I throw away the system since your repair cost is too much and unreasonable? Or should all the customers of sony be aware of your post sales service so that they take the call on taking up the risk of buying sony products?
If you could NOT help me, please pass on the Sony India Head contact details, I will talk to him/her directly.
I know you may not like to talk to me, but if you feel, then here is my number
Thanks
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