To
Madam Ms Megha Kataria
Customer Care Center
Sony India Pvt. Ltd.
After lodging complaint with Sony Service centre.
The customer got message from Customer Care that you can contact this and that Service Centre in Punjab.
On the instructions of the Customer Care Executive. The customer visited one of the Authorised Service Centre:
Sigma Marketing (Service)
Sony Authorised Service Centre,
178, Master Tara Singh Nagar,
Jalandhar –144001
E-maiL [email protected]
Ph: 0181-2239925
ABSYMAL SERVICE, RUDE STAFF. CUSTOMER IS TREATED LIKE BEGGARS, WHEN ONE HAS TO EXTORT SOMETHING THEN HE IS TREATED LIKE A KING AND WHEN THERE IS FREE SERVICE THEN KICK HIM OUT.
The customers provided market to Sony and on the whim that they will get best After Sales Service, they are treated like beggars on visit to the Service Centres. When they urge they are kicked out, their sentiments are crushed because SONY IS A REPUTED NAME AND HAS RIGHT TO MALTREAT CUSTOMERS.
That the customer will get absymal service, rude staff. I have never thought in dreams even. The Customer Care Staff will not offer glass of water in this scorching heat. After demand of glass of water the attending receptionist firstly will turn her face to other side. On your repeated requests lastly she will call to an assistant to provide a glass of water. Again the customer will have to say to receptionist for a glass of water. After twenty minutes wait a glass of water in not more than 100ML quantity will be served to the customer and instantly the attendant will run away
The customer escalate the case to Service Head Mr. Sanpreet 9915515533. Then the customer care executive Mr. Amit promised to call customer to provide knowledge what is the fault. But no body make call. No problem diagnosed. Exact time of delivery of product not provided. When the Lap top will be repaired --No knowledge to Customer Care executive. There is deficiency in watchdog at Sony's stage. So Sony is losing the customers.
Sony should leave customers to fend off their grievances by their own. As Sony has got reputation beyond expectations. So, why to give sugar coated sweet pills to customers.
Thanking you,
Yours Sincerely,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar,
St. No. 2, Railway Road,
Phagwara-144401 (Pb)
094173-06415 (M)
&-- Original Message &--
From: SonyCare
To: rajneesh madhok
Sent: Friday, July 08 1:32 PM
Subject: RE:'SonyIndia=007-747-279' Sony Lap-top battery not charging: Worst product ever seen in my life.
Hello Mr. Madhok,
Greetings from Sony India Customer Care!
As per your query, we would request you to kindly refer the attached file and contact nearby Sony authorized service center, so that our engineers can diagnose the problem and take corrective action.
If you need any further assistance or clarifications, please contact us at our toll free number 1800-103-7799 (Working hours 9.00am to 7.30pm; all 7 days)
We invite you to participate in short customer satisfaction survey based on your mail communication with us. Kindly click on the following link to submit your feedback. We will appreciate your valuable feedback.
https://www.smap.ap.sony.com/survey/se.ashx? s=15795BB246979F08
Assuring you of our best support always.
Thank you for contacting Sony India.
With Warm Regards,
Megha Kataria
Customer Care Center
Sony India Pvt. Ltd.
This email is confidential and intended only for the use of the individual or entity named above and may contain information that is privileged. If you are not the intended recipient, you are notified that any dissemination, distribution or copying of this email is strictly prohibited. If you have received this email in error, please notify us immediately by return email or telephone and destroy the original message. - This mail is sent via Sony Asia Pacific Mail Gateway.
&-- Original Message &--
From: rajneesh madhok
To: [email protected]
Sent: Thursday, July 07 6:50 PM
Subject: Fw: Sony Lap-top battery not charging: Worst product ever seen in my life.
&-- Original Message &--
From: rajneesh madhok
To: [email protected]
Sent: Thursday, July 07 6:39 PM
Subject: Fw: Sony Lap-top battery not charging: Worst product ever seen in my life.
&-- Original Message &--
From: rajneesh madhok
To: [email protected]
Sent: Thursday, July 07 5:47 PM
Subject: Sony Lap-top battery not charging: Worst product ever seen in my life.
From: Rajneesh madhok, July 7
B-xxx/63, Nehru Nagar,
St. No. 2, Railway Raod,
Phagwara-144401 (Pb)
Ph: 01824-262569 (O), 268210 ®, 094173-06415 (M)
Tele-fax: 01824-262569, E-mail; [email protected] ; [email protected]
To
The Chief Executive Officer,
Registered Office: A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi-110 044
E-mail: [email protected]
I purchased the SonyVaio laptop Model No. VPC EA16F/B/G, Serial No. 7008377 from Deekay Electovision, Gumar Mandi Chowk, Ludhiana, Ph: 0161-5076555, E-mail; [email protected] vide Cash Memo No. RI-2657 dated 20/8 the E-Series with Graphics model having reputed brand world wide. But I regret to inform that:
1. It is the worst laptop I have ever seen.
2. Its battery is not charging.
3. On uninstalling the battery and start the Lap top through Electricity connection and then installing the battery in the Lap top I get the message The installed battery may not be properly connects to the computer or may not be compatible with the computer. Click OK to enter Hibernote maode & remove & reinsert the battery.
See the electronic VAIO ® user guide for more information about using the battery.
OK.
4. No battery is detected.
If we press the option of OK the Laptop shuts down.
Kindly get the fault rectified at the earliest.
Regards,
Rajneesh Madhok
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