Dear,
We regret to inform you that the company (Sumeet) of your Washing Machine purchased in has closed down
Pls refer to your above stmt. It clearly indicates that the Washing machine purchased in the year 2003 i.e.
1) the machine itself is 5/6 years old which you sold without any check (whether it is in working condition).
2) We were not told that the company has been closed down and after sales service will not be available
3) We were not told that there is no guarantee or warranty on the machine
4) We were not told that it requires direct inlet/ outlet water connection and should have fixed place.
Since there is no authorized service centre and the original part are not available, it is your responsibility to get it repaired. We would not have dare to purchase the said washing machine if above information reveled to us while sale.
My sincere request to your organization to consider the initial repair charges and make it in working condition.
Kindly revert urgently
Prabhakar Awalegaonkar
Associate Manager, Quality
/ : 270, D.N. Road, Third Floor, Fort, Mumbai 400 001.
(: 22683974 Voicenet : 52873 2 : 22096067 .
. eMail: Prabhakar. [email protected]
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From: share with us west [mailto: [email protected]]
Sent: Tuesday, February 03 6:08 PM
To: Awalegaonkar, Prabhakar
Subject: Regarding Sumeet Washing Machine
Dear Sir,
At the outset we would like to thank you for patronising Big Bazaar.
Please accept our heartfelt apologies for the dissatisfying experience you had with our Big Bazaar, Lower Parel. We regret to inform you that the company (Sumeet) of your Washing Machine purchased in 2003 - has closed down. Also the washing machine is not under any warranty/ guarantee period. As a customer service gesture we can provide you with repair services for your washing machine but we will not be able to bear the charges for the same as there is no guarantee or warranty on the machine. We apologise for the inconvenience caused to you & we hope you shall keep patronizing our stores as we develop a better approach to handle specific issues that may arise in the store.
Regards,
Team Share With Us
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