Dear Sir/Madam,
I am also one of the unfortunate victims of the false service commitments made by this company, which promises to provide services within 24 hours of complaint. My CR number is 9831, membership date 2.09.09.the membership was activated on 4.09.09.I asked for an electrician on 4.09.09, complaint number 16562 and was promised service in 24 hours. Again I called on 5.09.09 and my request was postponed to next day, citing reason that the electrician was'not available'.Again I called on 6.09.09and was told that electrician cannot be sent till next day.By this time I understood the whole racket and requested the company to cancel my membership and refund my money as I have not availed any services and I deserve full refund. I would also like to point out that during each call, I spent at least half an hour each time just listening to voice recording waiting to be connected to the operator, several times my call was put on hold when I asked about the service promisedand then disconnected. I must congratulate this company on one thing though, they are very fast in enrolling new members, their representative approached me within hours of my enquiry and made wonderful promises while collecting the fee of Rs 699.
Hoping for immediate and appropriate action,
DrMamtaGopal
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