In reference to the above subject, I hold the Saving A/c. in your esteemed bank since many years.
- I used my above-stated 16-numbered ATM card to withdraw Rs. 15000/- (Fifteen Thousands Only) in AXIX BANK’s ATM machine situated at Juhu Shopping Center on 03.02. at approximately 1.00 in the noon round about.
- Unfortunately the card didn’t work there and I got the paper message stating that transaction failed. That means I have not withdraw any money through the card that day i.e. 03.02.2009.
- On 05.02. I have received the SMS on my GSM number 9820535228 that Rs. 15000/- (Fifteen Thousands only) had been debited to my A/c. The shocking is I didn’t got the money and it has got debited to my A/c.?
- Immediately on receipt of this SMS I called up at your number 28307777 and booked complain regarding the same. The reference complain number I have allotted is 95741797. At the same time I have assured that the same would be satisfied within 8 (eight) working days.
- On 12.02. I personally visited the Bank premises and had an assurance again that the complain (95741797) is open till 14.02.2009.
- After few hours I received the SMS that “we have initiated a charge back process on paying bank for Rs. 15000 on 12.02.2009. We request you to please wait for 12 days”
- I am going out of Mumbai for couple of days and I authorise my wife Mrs. Aafreen Rehman Shaikh to deal with the matter. She will personally visit the Bank and meet the personnel responsible for this matter.
I hope to have valid co-operation from your esteemed bank.
Kindly look into the matter personally and solve this matter at the earliest by crediting the amount.
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