I am looking for some help. On 20th March'08, I bought one home theatre system (Model No.-HTS 3545) & one 32" LCD TV (Model No.-32TA 2800) from--Electronic Home, J-40 A, central Market, Lajpat Nagar-2, New Delhi-110024 (Invoice No.-1307 & 1306).
What quality we saw in the shop, when TV we received & got installed, it was not of that quality, even after using Hi definition cables. Everything was installed by the company's engineer. After few days, one of the speakers of home theatre started giving disturbing noise along with the normal sound. After giving a call for the same to the concerned person, one of the Philips engineer came to check the speaker & according to him one of the five speakers was having the problem & therefore he changed it with a new one.
Even after changing of the speaker, the same disturbing noise kept coming with another existing speaker. Since then we have been giving call to the concerned person of the Philips showroom, but nothing has been done so far for the same. He always gives one or the other reason, that either the engineer is not there or he has met with an accident. Now, he is not even taking our call anymore.
I have been a Philips customer for 6-7 years & never came across with such kind of problem, but this time I am very sorry to say, for the poor quality product & service. Don't know where to go, so I contacted you, thought you might solve my problem.
Please send this mail to the concerned person at the earliest & help me out because even after spending a good amount of money on a branded product I am not getting what I want. Sorry to say but a few people are making bad name for PHILIPS.
Looking forward for a quick response from PHILIPS.
Amit Parashar
989 989 3035
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