Hi,
I bought Philips Juicer mixer grinder and within a year means within warranty period one of the mixer jar's bottom portion (collar) coating started coming out and it was looking like made up of raw iiron. I took that jar to Philips service centre in Domulur, Bangalore and they said they will replace it. They asked me that they will call or I can collect after 3 days. But they didn't call and whenever I used to call them they used to ask me bill no and after keeping the phone on hold for 15 mins they used to ask me what have you given whether it is an iron box or something else. When I tell them that it is mixer jar they again used keep me on hold and after that they used to tell they will call back but they never called me back. I complained twice on phone to Philips Head office on the phone number mentined on their website but I didn't get any response from them. They also used to tell they will call back but never they called. The service center is far from my place so instead of going I thought first to confirm on phone whether they have done the work or not so that once only I will go and collect it instead of going continously. They dragged this issue for almost 3 months and later on when I received the jar it was in worst condition than prior, it was like they gave me like that without changing and made it more worst kepping with them here and there. The guy in service center told me that it has been changed. I am totally amazed about such a big Indian company is cheating Indian people in this way. Please do something so that now I should get the whole mixer grinder as an exchange with new one as a compensation.
Bill no-10719
Name: Sachin Tripathi
Contact No-9886336162
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