I purchased a Philips pure water care in Chennai where I live. I was told that I will can replace my filter myself when it needs a change. They also said I can get a filter from any of its dealers. So when the time came for a change I visited all the dealers and the big showrooms where the customer care pepople asked me to go. But I what I could find was it is available in one dealer who is located at 10k from my home. The others asked me to talk with the authorised service people who charge Rs.50 extra. Well I planned to get it from Marina electronics located at 10kms from my home.
But after a month when I had to chnage the filter I found only on e filter with Marina electronics in which the price was corrected using a correction ink and also the manufacturing date. So I called up customer care to ask what to do. The person promised that I will sure get one at T.nagar from Viveks or vasanth. But they said they never sell filters. I then called customer care and the service people for about 3 hours of calling was useless as not even 1 single filter was availabe in CHENNAI. Not for one day for one month. For THE WHOLE MONTH I HAD TO DRINK THE FILTHY TAP WATER EVENTHOUGH I HAD A 11K PURE WATER FILTER. Waste of money I say. I CALLED UP CUSTOMER CARE I SPOKE TO POOJA WHO PROMISED TO CALL ME (she was talking as if she really was trying to help me and will call me) BUT NEVER CALLED ME AND ANOTHE GUY CALLED SUBIN DID THE SAME. I HAD TO PRAY TO GOD THAT I CAN GET A FILTER IF IT NEEDS A CHANGE. GOOD CUSTOMER SATISFACTION BY PHILLIPS.
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