I booked the services of Sree Aircon Services (Repairs and Maintenance service provider for Carrier Air Conditioners)) 2/2C Ballygaung Place East, Kolkata 700039 phone no 03324402392 for repairing of my air conditioner. At the time of booking of services, I was told the following:
1) Service Engineer will visit the machine first to examine the condition of the machine.
2) For this visit I will have to pay Rs 350.00 which will be adjusted with the bill for services, if they provide the service for repairing job.
3) After inspection, they will rrovide me an estimate.
4) If I agree to pay as per estimate, they will undertake the repairing job for which I will have to pay as per estimate after deducting Rs 350.00 paid earlier on first visit.
Accordingly Service Engineer visited my residence on 29.04.2009 and we paid Rs 350.00 at the time of that visit.
I did not get any estimate from the service provider. instead when we contacted them over phone asking for the estimate and repair of the machine at an early date, I was told that the expenses / charges will be around Rs 3000.00. I gave consent for carrying out the repairing work.
Repairing work was carried out by the service provider on 05.05.2009. After the job was done, a bill for Rs 3419.00 was produced to my wife asking for the money. My wife asked for adjustment of Rs 350.00 paid ealier as agreed but did not get any justified reason for non-adjustment of the amount. Instead they insisted for early payment on the plea that their time is bwasted by raising the issue of adjusting the sum of Rs 350.00. My wife paid the full amount of the bill for Rs 3419.00 and asked for receipt for the same. But the service engineer did not provide any money receipt and stated that they do not have any practice to issue money receipt.
My specific complaints against the service provider is the following:
1) Money receipt has not been issued against receipt of payment.
2) Rs 350.00 was not adjusted from the final bill.
3) Service Tax amounting to Rs 319.00 @ 10.3% on Rs 3100.00has been recovered unjustifiably as the elements of bill include supply of material which does not attract Service Tax
The relief sought by me are as below:
1) Money receipt is to be issued;
2) Rs 350.00 not adjusted from the final bill is to be paid.
3) Excess Service Tax amount recovered is to be refunded
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