I booked a return flight with Air deccan on May 11 for the sector Mumbai-Kolata. The flight was for the dates July 2nd and return on 7th July.
On 24 July after business hours I receive a message from Air deccan saying that my the flight was cancelled. I tried to call up Air deccan call center, however no one picked up the phone.
Finally on 25 th july when I again contacted them they said that the flights are cancelled and we are going to return your money. I asked them to book an alternate ticket in other flight they said it is not possible as they are discontinuing the sector.
what kind of customer service is this? Because of this fiasco, i have toshell out 5 thousand more for a return ticket for the same day.
Air deccan as an airlines company is pathetic and i advice not to take this flight. There customer service is quite bad.
Remember, please do not use Air deccan flights.
Sirsendu Das
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