The following Letter was sent to Air India HQ and London Office.
* I had to constantly chase the complaint
* Show no sympathy or to honest didnt care
*Did take responsibility and didnt no care on bit.
OVERALL - Will Never Use Again and Would Not Recommend!!!
I am filing a written complaint to Air India for compensation. Please read my frustrations with Air India
I came to find out from my friends on Saturday 20th September that Air India have changed the flight schedule which will mean that there will be no direct flight from London Heathrow to Ahmedabad. I don’t think Air India realised the amount of inconvenience they have create to passengers with regards to arrival times, departure time, pickup time from airport and hotel reservation and now I will have to incur extra hotel cost due to my flight not leaving until 15.15 which was originally leaving at 7.20. I know of over 15 people who are affected and now looking to cancel their flights and will travel with your competitor Jet Airway. The worst feeling is to find out from friends and family about your flight changes without being informed by the airline or the travel agency who you have paid. I have shown my frustration to my travel agency and I am now showing my frustration to the airline.
I am extremely angry and reluctant to let this go as I will explain below:
Back in March when I made the booking I had two options which included choosing flight with Air India and your competitor Jet Airway. Jet Airway came in cheaper by £75.00 but it was via Mumbai. However I choose to use Air India even after I was told by the travel agency, friends and family about the poor customer service and the unreliable service. At an extra cost of £75.00 and bad reviews I took the risk and showed my loyalty and purchased tickets with Air India for the only reason which was DIRECT flight to my destination. I will explain further to why this has proven to come back a haunt my decision. I will not receive the service I paid for and I demand appropriate compensation from Air India as I don’t have the luxury of cancelling and choosing another carrier.
* Do you think I will receive the same direct service I have paid for?
* If direct flight is not available - Do you think I should receive compensation for the inconvenience and a refund the extra cost which was paid?
On Monday 22nd of September at 9.00am, I called the customer number 0208 745 1069 which was given to me by my travel agency because I was extremely unhappy. I called the number for over 4 hours continuously and to this date no have not managed to speak to a customer service advisor and have given up. As temperature were heating up, I when to the Air India website where I emailed “Contact Us For Complaints and Compliments” and called 0208 560 9996 again and again to finally get connected to find myself being treated rudely/unprofessional and on number of occasion the staff disconnected my call. I spoke to number of your colleague from Vikran, Pankaj to name a few staff. I don’t expect any favours but I deserve proper customer service.
* What kind of service is this? Is this the type of service Air India want to be known for?
* Aren’t we paying for the service so why can’t Air India handle us as customers?
Lack of this will definitely lower AI’s customers’ interest and sales especially when travel agencies in the UK are advising their customers’ not to use Air India.
Here are some of the links of websites which hosts endless complaints on Air India flight and customer service who sound the similar complaint as me.
http://inconsumercomplaints.com/complaints/worst-service-c36515.html
http://www.grumbletext.co.uk/vt.php? t=824&subj=complaints Air India complaint
http://inconsumercomplaints.com/complaints/air-india-c30131.html
The whole service from Air India and the way it treats it’s customer is a clear attitude of their arrogance. I know I can not change anything with Air India but I decided to recommend family, friends and everybody else never ever board or book any Air India flights.
I request your assistance and your help for obtaining the fair compensation. If you need more information please call me on ********** or send email at [email protected]
Thanks
Paresh Varsani
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