Hi,
I went to the retailer (wavetel, west mambalam) & asked regarding the 2nd proof submission, but he said he has submitted the proof already to the Airtel. How many times the Airtel wants a customer to submit the proofs?
I can very well go & submit the proof to Airtel once again but I dont want to do that. I have already submitted the PROPER proofs.
I also have 2 airtel numbers 9840325702 & 9789922035, other than this number 9840700819.
The proof I submitted is my driving license for all the 3 numbers.
I have called the customer care 5 times. I have also recorded the conversation. I have mailed the customer care twice but no proper response. My question is what happened to the proofs I submitted earlier???
Airtel customer service is very poor that on saturday after speaking to them for 1 hr or so, they said they will raise complaint against the wavetel retailer (WEST MAMBALAM) West Mambalam
No 35, Aarya Gowda Road,
Sareetha Complex,
Postal Colony,
Chennai - 33
Branch Manager - Mr. Muthu
& also check the status of the proof.
But when I contacted the customer care yesterday & today they said, there was not complaint raised but only calls were made to the customer care.
If you need customers to submit the forms in Airtel showroom then why do you give the numbers to the Wavetel outlets or any other retailer? Its a double work for the customer now. Even then I have submitted the proofs 2 times.
We cant waste our time roaming 3-4 times to retail centers or the airtel showrooms.
How many times you want us to submit the proof?
If you need to check come & check in the below address.
N.Arvinth
No.61, Nayakamar Street,
West Mambalam
Chennai - 600033
Mobile : 9884315429 (its a vodafone connection - which is very very good in any sense)
I need immediate answers for my questions. Either I need the number to be activated or my money back.
Do you ppl think we are just sitting in the home simply. Irrespective of office hours I have contacted the wavetel center in person 4 times & airtel customer care 5 times.
If I didnt get any proper response still as you have mailed below, the action will be very serious. If you give me the money back I can very well go to the other subscribers which would be trouble free for me.
Its a complete mental harassment, I am getting very vexed with this service from Airtel & Wavetel.
I have also lodged the complaint in http://inconsumercomplaints.com/new_complaint/
Act soon & reply immediately..
On Wed, Apr 22 at 4:13 PM, Santhosh T. Arasan wrote:
Fellows have not even read the mail or too dump to understand the mail, that they have replied me with the procedure.
"Adios", says
Santhosh T. Arasan
M.Tech (IIT), B.Tech (MIT)
98401 00 284
& On Wed, 4/22/09, [email protected] wrote:
From: [email protected]
Subject: Re: REGD. AIRTEL NUMBER DISCONNECTION [|BAL|9840700819|220420094652|]
To: [email protected]
Date: Wednesday, April 22, 3:52 PM
Dear Sir/Madam,
Thank you for contacting Airtel.
We understand from your previous interactions, you had expressed concern over the SIM activation for the mobile number 9840700819.
We understand your concern and will work towards resolving the same.
We would like to inform you that the outgoing and incoming call has already disconnected due to APEF not submitted.
We request you to kindly walk-in to any of the nearest Airtel showrooms with the following documents, in order to activate Airtel Prepaid plan:
" APEF (Airtel Prepaid Enrollment Form) to be filled.
" Address proof
" ID proof
" One Passport size photograph
Hence, we kindly request you to walk-in to any of the nearest Airtel showrooms to initiate further action in this regard.
Please find attached the ARC details for your kind perusal.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards,
Krishnaprasath G
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in
Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc: [email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected];[email protected]
Sent: 22/04 14:13:48
Subject: Re: REGD. AIRTEL NUMBER DISCONNECTION [|BAL|9840700819|210420094077|]
Arvinth
If they don t respond or make arrangements for your connections Let me know so that I can forward this mail to Dr. Jai Menon Director Technology and Customer Service of Airtel. and see his response.
You can also raise this complain to the media and expose the poor service of Airtel. I have given few journal mail ids to whom you can forward the mail.
[email protected] - Letters to Editor section address directly to N.Ram [email protected].
You can also post the compliant in India Consumer Compliant forum and they will help you take legal action: http: http://inconsumercomplaints.com
I can give you the contact in CNN-IBN for Citizen Journalist program where you can state your grievance and expose the poor customer service by Airtel.
Regards
http: www.smileycentral.com partner=ZSzeb001 http: www.smileycentral.com partner=ZSzeb001
Santo RTA
& On Wed 4 22 09 Arvinth N [email protected] wrote:
From: Arvinth N [email protected]
Subject: Re: REGD. AIRTEL NUMBER DISCONNECTION [ BAL 9840700819 210420094077 ]
To: [email protected] [email protected]
Cc: [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]
Date: Wednesday April 22 8:53 AM
Krishnaprasath
I have already submitted my proof to the retailer twice. If I need to fill submit the forms again in the Airtel showroom then why you give the numbers to the retailer It happened for me to submit twice or thrice the same proof for my other numbers also (9840325702 9789922035 - Currently in use).
For the above said numbers I have done the same. I you people are not capable of collecting the proofs from the retailer in appropriate time then what is the reason to give the numbers to them.
Its a double work for me to submit the forms again in the Airtel showroom. You people are doing %%% customer services. Instead come to a standard where the customer feels satisfactory.
Send any person to the address below to collect the same. I can t go here there looking for the Airtel showroom to submit the forms. If this is not going to happen then I will disconnect all my connections with %__ Airtel.
Also I will file a case in the consumer court against you for troubling me because of which I am affected alot. I have already stated the reason to the customer care executive.
Address:
No.61 Nayakamar Street
West Mambalam
Chennai - 600033
For all the 3 numbers I have given the same address my driving licence as the proof. Without address proof I can t get the connection right Then that means I have submitted my proof which is true you people simply troubling the customers to roam around here there. You will definitely pay for it. I have my cousin running a business where he have nearly 40 connections even for that the service is very poor. You will be loosing all the connections very soon.
These things will be circulated to all the people across. Let them know the service what you do.
As you the can see the start of it is the CC.
On 4 21 09 [email protected] [email protected] wrote:
Dear Mr. Arvinth
Thank you for contacting Airtel.
...Rest of the message is truncated.
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