This is the problem my father is facing since 10- 15 days. He is using Airtel Post paid since 2 years and paying bill regularly and having clean bill payment history. His mobile number is 9959865656.
But suddenly 1 week back Airtel guys without our knowledge they changed the postpaid sim to prepaid and barred all the incoming outgoing calls and messages. And at this time we are out of state and my family members need to contact my father and the airtel ivrs says the number your trying is out of service.
So i got the mobile and checked some of the messages got from airtel and all the messages are like messages sent to prepaid mobile stating you are running out of balance please recharge your mobile. How can a postpaid mobile need to get recharged?? I shocked.
So my father went to basheerbagh and logged the complaint with the customer care executive there.
we waited for 2 days in a hope that problem get solved
Then also there our mobile isnt working
And i call to the customer care guys. These guys are like lazy and rude and not responding well to the call. Again i explained the entire problem / story to them requested the customer care executive to escalate to technical manager and requested him tfix the problem.he said the problem will be solved in 24 hours
The problem never solved for the next 2 days also
Again my father went to Airtel office Bhasherrbhag for 2nd time and explained entire proble and we waited for next 2 days
NO good signs
This time again I called the customer care and Iam shocked to hear from Customer care exce telling your number has been disconnected and the annoying thing is he says I cant help you go to Airtel office
The pain point here is elderly persons like my father cant go around offices and they are not technically sound to dail through airtel ivrs and speak to customer care
And the problem never solved
Iam asking AIRTEL top MANAGER or CEO... who ever is the highest responsible person..Will you wait if I dont pay my mobile bill??? atleast will you wait if i pay bill the next day of due date... you will not you will put a fine on my account
Then you are responsible for providing a clean service and you cannt convert the numbers automatically to prepaid
So for all the inconvinience you caused me dont ask me to pay bill and give a explonation for the inconvinience you caused to my father.
And also I looged like hell number of complaints regarding the network problems at my home .. you guys never care regarding providing good signal..
AIRTEL NETWORK IS POOR POOR POOR POOR POOR MAN...
if you guys are really Customer oriented fix my problem ASAP and get back to me
Prashanth
9866000757
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